Helpdesk technicians respond to all telephone and email inquiries to the city's Helpdesk. Helpdesk technicians conduct first level support and diagnostics and create tracking tickets based on the type of service required.
Level 2 support is provided by specialized teams within IT. Depending on the inquiry type, the Helpdesk will dispatch the tracking ticket to one of the following teams: Application Services, Desktop Support Services, Network Services, or Operations and Systems Services.
The Helpdesk may be reached at (951) 826-5508 or firstname.lastname@example.org. Additional information is listed on the right under 'General Information'.
3900 Main St. Basement
Riverside, CA 92522
Phone: (951) 826-5508
|Mon - Fri||8:00am - 5:00pm|
|Urgent Issues||On-call 24/7|
|Closed on Weekends and Major Holidays|