About the HOTLINE
The 3-1-1 Whistleblower Hotline is designed for reporting City employees or vendors the City engages with, who you suspect are engaged in fraud, waste or abuse of City assets. The HOTLINE is not a substitute for employment-related grievances or appeals, as existing City policy and procedures provide channels for resolution of these issues. While face-to-face reporting is always the best form of communication, it is not always feasible. Current City procedures and /or department instructions state that all complaints should be sent through the chain of command. However, recognizing that employees are not always comfortable going through the chain of command, the Fraud Hotline provides another vehicle to report waste, fraud or abuse.
Complainants can choose to remain anonymous. The Office of Organizational Performance and Accountability will maintain the confidentiality of all complaints, including documents. Caller ID has been disabled for the phone Fraud Hotline. Complaints submitted online are routed directly to the Office of Organizational Performance and Accountability.
The City will not retaliate, nor will it tolerate retaliation against those who, in good faith, report suspected fraud, waste and abuse or who participate in an investigation of suspected violations. An act of retaliation should be reported immediately to the Office of Organizational Performance and Accountability Manager for referral to the Human Resources Director, who will investigate and such report as a potential City policy violation. In addition, those who bring matters to the Office of Organizational Performance and Accountability are protected through the State of California Whistleblower Protection Statute, California Labor Code Sections 1102.5 and 1106.
In order to process your complaint, a minimum amount of information is needed. Please ensure that you have the following information before contacting the Hotline:
- You are reporting fraud, waste, abuse that involves a City of Riverside employee(s), a contractor(s) or a vendor(s) doing business with the City of Riverside.
- You know the date and time when alleged incident occurred.
- You can describe the alleged incident (what occurred and where).
- You know who the alleged suspect involved is.
Reporting Fraud, Waste or Abuse
Call the 3-1-1 Whistleblower HOTLINE at (951) 826-5311 or complete and submit an online complaint form.
(NOTE: you will be redirected to the City's 311 webpage, and under SELECT THE TYPE OF PROBLEM YOU ARE REPORTING, you must select the WEB, Whistleblower Hotline option)
The Office of Organizational Performance and Accountability Manager will investigate all complaints received related to fraud, waste and abuse. Complaints pertaining to City employees in the areas of employee relations, discrimination, harassment, safety, workers’ compensation fraud, and related personnel matters will be forwarded to the Human Resources Director for appropriate handling and investigation, which may include the Police Department and/or outside investigators, depending on the nature of the issue and whether criminal conduct is alleged.
Fraud Prevention, Reporting and Investigation Policy
The City has implemented a Fraud Prevention, Reporting and Investigation policy to provide communication and guidance to employees when misuse or misappropriation of City assets. The policy (Number 01.011.00) can be found on the Office of Organizational Performance and Accountability website under Administrative Manual.
What Constitutes Fraud, Waste, and Abuse
|Fraud||Any intentional act or omission designed to deceive others, resulting in the victim (City of Riverside) suffering a loss and/or the perpetrator achieving a gain.||
|Waste||The intentional or unintentional, thoughtless or careless expenditure, consumption, mismanagement, use, or squandering of City resources.||
|Abuse||Intentional destruction, diversion, manipulation, misapplication, maltreatment, or misuse of City resources. Extravagant or excessive use as to abuse one's position or authority. Abuse can occur in financial or non-financial settings.||