Office of Organizational Performance & Accountability

The Office of Organizational Performance & Accountability works collaboratively with the Innovation & Technology Department’s Innovation Division and City departments to:

         - Introduce new and creative business process solutions and cutting-edge technology to deliver City services in a more cost-effective and efficient manner; and

         - Rethink end-to-end processes and related technology to increase efficiency, reduce costs and enhance customer service.



Assessment of performance

Improve processes; process mapping; process re-engineering

Control self-assessments

Share best practices and new ideas

Performance measurements and tracking & reporting

Independent Performance Assessment and Financial Reviews

Research alternative delivery services (city/department)

Grant Management / Administration

Fiscal policies; administrative guidelines

Riverside Quality of Life Survey

Best practices / benchmarking studies

Trend research and analysis

Performance measurement and enhancements