Public Works

Return to Animal Services FAQ

How much does a dog license cost and where can I purchase one?

The City of Riverside Public Works Department offers pet license payment services at our City Hall location. The City is a payment center only and does not have access to Riverside County Department of Animal Services records. Please ensure you have all of the required documentation in addition to the pet license application when you purchase a dog license at City Hall.

City Dog License Application

Licenses may be purchased at two locations:
City of Riverside Residents City Hall 4th Floor 3900 Main Street Riverside, CA 92501	City/County of Riverside Residents: City/County Animal Shelter 6851 Van Buren Blvd. Riverside, CA 92509

To purchase dog licenses using the County's online processing system, CLICK HERE.

License Fees

License Fees:	1 Year	2 Year	3 Year
Unaltered Dog	$100	$175	$250
Spayed/Neutered Dog *	$16	$25	$35
Senior (60+) **	$10	$15	$20
Late Fee: $25 Replacement Tag: $6
* If not indicated on the rabies certificate, please provide proof of spay/neuter.
** To receive the reduced senior rate, the dog must be spayed or neutered, and proof of age, such as copy of a driver’s license, is required.

Return to Animal Services FAQ

How do I report a noisy animal/barking dog?

Animal Services personnel work with members of the public to seek ways to significantly reduce the barking dog problems within specific neighborhoods of complaint.

You cannot remain anonymous when filing a Noisy Animal Complaint because your neighbors need to know who their animals are disturbing.

To start the noisy animal process, please contact Animal Services at (951) 358-7387. This may be useful information to share with dog owners to reach a solution without involving Animal Services.

RCDAS website -Barking Dog

Bicycle Program FAQ

Can't find your question? Ask us by calling 951-826-5311.

Can I secure my bicycle to trees or any available permanent structures for parking?
I own a business in the City and am interested in installing bike racks, where do I start?
Are there any equipment requirements for bicycles?
Are there any equipment requirements for night bike riding?

Can I secure my bicycle to trees or any available permanent structures for parking?

No, Riverside Municipal Code requires that bicycles be locked and secured in a bicycle rack or receptacle for parking.

I own a business in the City and am interested in installing bike racks, where do I start?

Riverside Municipal Code 10.64.180 describes the process for obtaining approval and permits to install bike parking at your business.

Are there any equipment requirements for bicycles?

Yes, Helmets are required for riders under 18 years old. Bicycles must have handlebars, brakes, and be an appropriate size for the rider.

Are there any equipment requirements for night bike riding?

Yes, bikes used for night riding must have a white headlight and reflectors.

Bus Pass Program FAQ

Can't find your question? Ask us by calling 951-826-5311.

What is the Riverside Go Transit Program?
Who can purchase a discounted bus pass?
How does one get a discounted bus pass?
What passes are available through the program?
Who is eligible for these passes and how much is the discount?
Are the Riverside Go Transit program rules and policies the same as RTA rules and policies?
How long will it take to get a pass by mail?
Can I purchase more than one pass at a time?
What if I lose my bus pass?
What if my pass does not arrive in the mail?
How is the program funded?
How does one get more information?

What is the Riverside Go Transit Program?

The Riverside Go Transit Program is a subsidy program for residents of the City of Riverside. This program discounts selected Riverside Transit Agency bus passes and is being offered as an incentive to use public transportation. Buses provide a link to all parts of the community, stress free commuting options, and help reduce vehicle trips and motor vehicle emissions throughout the City.
Limitations apply. Interested parties are reminded to thoroughly review the program eligibility requirements.

Who can purchase a discounted bus pass?

City of Riverside residents are the only persons eligible to purchase the Riverside Go Transit discounted passes. The City of Riverside will confirm residency within the City Limits, prior to program participation, for all participants.

How does one get a discounted bus pass?

Prior to participation, residents shall register for the program at one of the following locations:

Orange Street Customer Service Center
3901 Orange Street
Riverside, CA 92501

Customer Resource Center
3025 Madison Street
Riverside, CA 92504

City staff will verify residency of the applicant and enter them into the program data base. Registration is required to confirm residency and to ensure participants meet the specific requirements established by RTA and also will allow the purchase of discounted bus passes online and at City Hall. Provided participants meet all eligibility requirements, discounted passes may be purchased at the time of registration.

Participants should be prepared to provide the following documents as proof of residency:

A current Drivers License, California Identification Card, or other acceptable identification with a valid City of Riverside address.
A current utility bill showing the same address as on the resident’s license. A current utility bill may include a Riverside Public Utilities electric bill (preferred) or a current Gas Company bill.
As an additional confirmation of residency City staff will ensure the address provided lies within the geographic boundaries of the City of Riverside.
Eligibility for specialized passes will also be checked during registration.

What passes are available through the program

The City offers discounts on the Riverside Transit Agency local service passes listed below:

General 7 Day Pass/Local
General 30 Day Pass/Local
Senior/Disabled 30 Day Pass/Local
Youth 30 Day Pass/Local

Eligibility for use of specialized passes follows Riverside Transit Agency requirements.

Who is eligible for these passes and how much is the discount?

Individual City of Riverside residents who live within the City Limits are eligible for the Riverside Go Transit discounted passes. The following prices are offered exclusively through this program for local routes only. Vendor/group purchases are not authorized through this program.

Types of passes available through program	Regular retail price	City resident exclusive price	Savings to residents
30 Day General / Local	$60.00	$42.00	30%
30 Day Youth / Local	$45.00	$31.50	30%
30 Day Senior / Disabled / Local	$30.00	$21.00	30%
7 Day General / Local	$20.00	$16.00	20%
All other passes can be purchased from RTA or other certified vendors.

General 30 Day Pass / Local
This pass is good for thirty days of unlimited travel on local routes only. Additional fare required on CommuterLink routes. Not accepted on Dial-A-Ride.

Youth 30 Day Pass / Local
This pass is good for thirty days of unlimited travel on local routes only. Additional fare required on CommuterLink routes. Not accepted on Dial-A-Ride.
Please Note: At time of registration for the program if purchasing youth tickets, you must first provide documentation verifying you are in grades 1 through 12. This is required only once for each school year. A valid school-issued ID card which includes your name and school year or an RTA issued Youth ID card are accepted. You must show the original ID each time you use this pass.

Senior/Disabled 30 Day Pass / Local
This pass is good for thirty days of unlimited travel on local routes only. Additional fare required on CommuterLink routes. Not accepted on Dial-A-Ride.

Are the Riverside Go Transit program rules and policies the same as RTA rules and policies?

Yes, RTA Rules and Policies apply to the Riverside Go Transit Program. Verification of eligibility requirements will be confirmed by the City of Riverside.

Additional tips:

Passes have no expiration until activated with the first use.
Specific groups may be restricted from purchasing passes that are outside of their group.
Not all RTA passes are available through the Riverside Go Transit Program. See table for passes available through the program. Follow this link for more information about RTA’s full fare passes: http://www.riversidetransit.com/fares/index.htm

How long will it take to get a pass by mail?

Residents should allow two weeks for processing and delivery. Participants are encouraged to plan pass purchases well in advance to ensure timely receipt. Residents may also purchase passes in person at the following locations:

Orange Street Customer Service Center
3901 Orange Street
Riverside, CA 92501

Customer Resource Center
3025 Madison Street
Riverside, CA 92504

No phone orders will be accepted

Can I purchase more than one pass at a time?

Yes, you may choose to purchase more than one at a time however the passes must be used by the registered purchaser and only one is to be activated at a time. Limitations apply. Abuse of this option could result in exclusion from future participation in the program.

What if I lose my bus pass?

The City of Riverside encourages Riverside Go Transit participants to take extra precautions to guard against loss. The City is not responsible for lost or stolen passes.

What if my pass does not arrive in the mail?

In the event that passes purchased online are not received within the allotted timeframe customers may contact the program administrator. The administrator will follow up on the order and can request that the passes be deactivated and a replacement issued. Any abuse of this option could result in the participant being excluded from future participation in the program.

How is the program funded?

In 1990, Assembly Bill 2766 (AB 2766) was adopted by the State of California using vehicle registration monies to provide a revenue source to jurisdictions such as the South Coast Air Quality Management District (AQMD) to reduce air pollution from motor vehicles. As permitted by AB 2766, AQMD distributes forty percent of the funds to local governments to provide funding to meet requirements of Federal and State Clean Air Acts. Programs such as Riverside Go Transit are a very favorable and cost effective way to accomplish reduced emissions using air quality improvement funds.

How does one get more information?

For more information please call (951) 826-5311 (or “311” local calls only)

Return to Engineering FAQ

Engineering FAQ

Can't find your question? Ask us by calling 951-826-5311.

What is the reference datum?
What is a K-Rat fee?
Do I have to post a Grading Bond?

What is the reference datum?

Like Global Positioning Systems (GPS), reference datums provide location information. Floodplain management uses the vertical datum to denote elevations. The major impact by the new August 2008 digital FIRMs (DFIRMs) will be the change in reference datum. The new maps will reference the current federal standard for vertical datum, the North American Vertical Datum of 1988 (NAVD88), while prior FIRMs referenced the National Geodetic Vertical Datum of 1929 (NGVD29). More information regarding vertical datum conversions can be found online at the FEMA and National Geodetic Survey websites.

Return to Engineering FAQ

What is a K-Rat fee?

The Stephens' Kangaroo Rat is listed as a threatened, endangered species by the State of California and the California Department of Fish and Game. The Stephens' Kangaroo Rat Preservation fee is imposed to develop, prepare and implement a Habitat Conservation Plan provides protection for the species and guarantees its survival. Since the City is situated within the historic range of the Stephens' Kangaroo Rat, such fee is required to comply with the state and federal legislation per Riverside Municipal Code 16.40.040.

Return to Engineering FAQ

Do I have to post a Grading Bond?

Yes, per Riverside Municipal Code 17.24.010D the Public Works Director shall require bonds for all grading permits.

Graffiti Program FAQ

Can't find your question? Ask us by calling 951-826-5311.

Are there committee meetings I can join or attend?
Do "legal walls" really work?
What is graffiti or tagging?
Why do people "tag" walls?
What do I do if my property is tagged?
Who do I call when I see someone tagging?

Are there committee meetings I can join or attend?

Yes, Keep Riverside Clean and Beautiful hosts a monthly Public Education Program (PEP) meeting regarding graffiti related projects and issues. Individual community members are invited to join representatives from local government and private agencies to discuss solutions to graffiti problems in the community. Meetings are held at 10:00 a.m. on the second Wednesday of every even month at the Greater Riverside Chambers of Commerce offices, 3985 University Avenue in Riverside.

Do "legal walls" really work?

No. Communities that have tried "legal" walls, an area that permits graffiti, find them ineffective at preventing graffiti. Over a dozen cities in California, Illinois, and other states have all found them to be "a failure". While well intentioned, legal walls send a mixed message and often cause more harm than good. They may appear to work at first, but after a period of time, the surrounding areas also become covered with graffiti. Data also shows no decrease in arrests for graffiti in cities where there are legal walls.

What is graffiti or tagging?

Tagging or Graffiti is the unauthorized writing or drawing on a public or private surface. The unauthorized writing or drawing may consist of inscriptions, slogans and/or drawings that are created by scratches, scribbles, etching, stickers or paint.

Why do people "tag" walls?

People tag for various reasons; vandals rebelling against authority, peer pressure from friends, false belief that graffiti is art, young people seeking recognition and groups identifying their territory.

What do I do if my property is tagged?

There are several ways to remove graffiti. The best method for removal is determined by the amount of graffiti, its location, and the vandalized surface. The low-cost method is the paint-out, which is simply to paint over the graffiti. Matching the color of the surface that has been hit helps prevent a patched looking surface, but it is better to paint it out as soon as possible. Many city graffiti abatement personnel use solvents or chemicals to remove graffiti. Pressure washing the surface is another method used.

Who do I call when I see someone tagging?

Immediately dial “911” or you can contact the City of Riverside Police Department at (951) 787-7911. Provide the Police with information such as; number of persons, clothes, color of skin, hair color, height, direction of travel, what they were tagging, etc. Contact the 311 Call Center for additional information.

Land Development FAQ

Can't find your question? Ask us by calling 951-826-5311.

What is a floodplain?
What is floodplain management?
Why map a floodplain?
Is my property located in a floodplain?
How do I find the Flood Insurance Rates for my property?

What is a floodplain?

A floodplain is the area that may become flooded during or after a large storm. When a stream or lake overflows, the surrounding area is a natural storage area for the excess water.

What is floodplain management?

Effective floodplain management aims to both reduce flood losses and protect the natural resources and functions of floodplains. Floodplain management is accomplished using various methods, including a rigorous planning process, zoning and subdivision regulations, and enforcement of local flood damage prevention ordinances. The City's ordinance meets or exceeds state and federal standards for all proposed construction and other development Between 1995 and 2000, seven federally declared flood disasters happened in the states of Arizona, California and Nevada. The region's vulnerability to flooding makes it crucial that communities and property owners have accurate, up-to-date information about flood risk. Floodplain management uses maps that show Special Flood Hazard Areas (SFHAs) which indicate high areas of risk for flooding and represent the 1% annual chance floodplain. SFHAs determined through detailed methods also reference Base Flood Elevations (BFEs), the computed elevations to which flood water is anticipated to rise during the base (1% annual chance) flood.

Why map a floodplain?

Mapping floodplains is vital for implementing all floodplain management strategies. It provides the data necessary for hazard mitigation programs and rating flood insurance for new construction on an actuarial basis and supports the decision-making process with respect to the natural values of floodplains. FEMA depicts these flood areas on Flood Insurance Rate Maps (FIRMs), with flood hazard areas, floodways, base flood elevations or depths, physical features such as roads and streamlines, and other information. FIRMs are created using aerial images from U.S. Geological Survey (USGS) Digital Orthophoto Quadrangles (DOQs) supplemented with topography, flood data and other information, such as street names and river centerlines. Accompanying a FIRM is a Flood Insurance Study (FIS) Report, which is a comprehensive document describing a FIS and typically includes a description of the hydrologic and hydraulic analyses, profiles and tables.

Is my property located in a floodplain?

Floodplains are mapped with zones on the city's current FIRM. You are welcome to contact the city's Floodplain Administrator, your lender or your insurance agency. For additional assistance, you may contact the FEMA Map Assistance Center at (877) FEMA-MAP.

How do I find the Flood Insurance Rates for my property?

Once you have identified the floodplain zone in which your property is located, contact your insurance provider.

Return to Oversized Load Permit Frequently Asked Questions

Oversized Load Permit FAQ

Can't find your question? Ask us by calling 951-826-5311.

When is an Oversized Load Permit necessary?
What is considered Oversized?
Where are Oversized Load Permits issued?
What are the costs for an Oversized Load Permit?
Why must I have an Oversized Load Permit?
Who may apply for an Oversized Load Permit?
Who should I contact in case there is an emergency while transporting through the City?
What information do I need to provide the City of Riverside before an Oversized Load Permit is issued?
What are some of the requirements/next steps to proceed with processing a permit?

When is an Oversized Load Permit necessary?

A permit is required when a vehicle, equipment or load may need to be transported through the City of Riverside that are beyond standard legal limits

Return to Oversized Load Permit Frequently Asked Questions

What is considered Oversized?

An oversized load is any load that may be:

Over-height
Over-width
Over-length
Over-weight
Additional axles
Please see the additional Permit Conditions for specifics

Return to Oversized Load Permit Frequently Asked Questions

Where are Oversized Load Permits issued?

Permits are issued via fax. Please fax application and correspondence to the Public Works Department at 951-351-6192. For application instructions or additional questions, please call 951-351-6103.

Return to Oversized Load Permit Frequently Asked Questions

What are the costs for an Oversized Load Permit?

You may request an annual permit or a per application permit.

Annual permit is $90.00 per vehicle
One time permit is $16.00 per load

Return to Oversized Load Permit Frequently Asked Questions

Why must I have an Oversized Load Permit?

You must have an oversized load permit to haul large loads through the City of Riverside’s city boundaries for many reasons. The City must know what type of load you are transporting in case of emergency, in order to mitigate traffic impact, allow inspectors to follow-up as necessary and in order to maintain general public safety. Additionally, there may be restrictions to the travel routes due to construction, schools, events, etc. Finally, interdepartmental coordination for City personnel must all be aware of activities throughout the City.

Return to Oversized Load Permit Frequently Asked Questions

Who may apply for an Oversized Load Permit?

Contractors or businesses that transport oversized loads. You must have a valid business license and all proper insurance in order to apply.

Return to Oversized Load Permit Frequently Asked Questions

Who should I contact in case there is an emergency while transporting through the City?

Call 911 immediately
All other issues, use the following list as a reference:

Police Department	951-826-5700
Fire Department	951-826-5737
Traffic Engineering Division	951-826-5366
Traffic Signal Maintenance (Daytime)	951-351-6096
Traffic Signal Maintenance (After Hours)	951-351-7911
Street Light Repair	951-351-6005
City Electric, Water (After Hours)	951-687-0791
American Medical Response Ambulance Service	951-684-5520
Riverside Transit Authority	951-836-0342
Riverside Unified School District (Daytime)	951-788-7496
Riverside Unified School District (After Hours)	951-788-7496 ext. 84400
Alvord Schools	951-351-9325
Special Services Transportation	951-687-8080
AT&T (Emergency)	951-811-2121
Gas Company (Emergency)	800-427-2200
Verizon	800-483-2000

Return to Oversized Load Permit Frequently Asked Questions

What information do I need to provide the City of Riverside before an Oversized Load Permit is issued?

Prior to hauling through the City, print and review the Oversized Truck Route Map. If possible, you must select 1 of the 3 Approved Primary Routes shown if they are applicable to your end destination. If you may need to travel an alternate route, indicate which on the map and submit to Public Works for review. If there is any other route that you require, you must submit a detailed route plan for Public Works to review and approve.

Approved Primary Routes:

Blue Line: Van Buren > Lincoln > Jackson > Indiana > Van Buren (and Vice Versa)
Green Line: Alessandro > Chicago > MLK > Iowa > Blaine, ending at freeway (and Vice Versa)
Purple Line: Main > Columbia > Iowa, ending at freeway (and Vice Versa)
Light Blue Line: Alternate Routes
Other: On a case by case basis, highlight your proposed route on the map and submit to the Public Works counter for review

Note: Orange lines on the map indicate Cal-Trans Freeway routes. You must coordinate with Cal-Trans to obtain proper permitting within their boundaries

Return to Oversized Load Permit Frequently Asked Questions

What are some of the requirements/next steps to proceed with processing a permit?

Allow 2 business days for review of your application
Provide Public Works your Approved Primary Route or Detailed Route Plan
Fill out the Permit
Routes shall be approved/denied by the City of Riverside, Public Works Department based on information provided
Certificate of insurance & liability
Valid Business License with the City of Riverside
Every permit shall be carried in the vehicle or combination of vehicles to which it refers and shall be open to inspection of any peace officer, traffic officer, authorized agent of the Department of Transportation, or any other officer or employee charged with the care or protection of such highways. (CVC 35783)
Comply to the Riverside Municipal Code relating to Oversized Loads
Read, understand and follow the specific Permit Conditions
Understand the travel times and restrictions
Know height limit restrictions

The City understands that you may require a time range or encounter inclement weather when you intend to transport through the City – to accommodate, we REQUIRE that you use the Online Permit Scheduler
CLICK HERE

You are responsible for reading and understanding the specific requirements and rules associated with the type of oversized load you are transporting. You may need pilot cars or other special accommodations to travel. If you have questions or need further assistance, contact City of Riverside, Public Works Department at 951-826-5341.

Parking FAQ

Can't find your question? Ask us by calling 951-826-5311.

What are the rules for parking an RV/trailer/camper on the street?
I have relatives visiting from out of state; can they stay in the RV in front of my home?
Who handles complaints or issues with handicapped parking spaces in business parking lots around town?
My handicap placard fell out of the window and I was given a parking ticket. What do I do now?
Where can I park downtown and receive a validation from the City if I am doing business at City Hall?
There is a vehicle parked illegally (in a red zone, a permitted area with no permit, in a No Parking zone), can the city come out and cite the vehicle?
The parking meter is broken, do I have to pay? What do I do? Will I receive a parking citation if I park there anyway?
I have lost my parking citation. How do I pay without my citation number?
I received a parking citation and no longer own the vehicle, am I still responsible for the parking citation?
There is a line of cars parked along the street with For Sale signs in the window, is that a violation?
Can commercial trucks park in residential streets? If not, where can they park?
I am having a party at my house which requires a permit, is it okay for my guests to park in the street?
My car broke down and I cannot move it, will I still receive a citation on street sweeping day?
There are always cars parked in the street on street sweeping day and I have never seen anyone issuing the vehicles citations. Will someone come out and give the vehicles a citation so I can get my street swept?
After the sweeper passes can I park on the street?
I’m handicapped, and have no where to park my vehicle on street sweeping day; can I stay parked in front of my home?
Why don’t the No Parking signs for Street Sweeping have No Parking Every Other Week since the street is only swept bi-weekly?

What are the rules for parking an RV/trailer/camper on the street?

Recreational vehicles are allowed to be parked on the street 24 hours before and 24 hours after a trip. The 24 hours is for loading and unloading. Recreational vehicles may NOT be stored on any residential street beyond the allotted time.

I have relatives visiting from out of state; can they stay in the RV in front of my home?

Yes, someone may “camp” in the R.V. for no more then 5 days. Providing there are NO electrical cords running from the R.V. and they do NOT drain any dirty water into the street/gutter.

Who handles complaints or issues with handicapped parking spaces in business parking lots around town?

Handicapped parking spaces are governed by the State of California and citations are issued to vehicles not displaying the proper placard. As for any other complaints such as non-compliant spaces including missing signs or repainting the stall and access zone are handled by the City of Riverside Community Development Building and Safety Division and they can be reached at (951) 826-5697.

My handicap placard fell out of the window and I was given a parking ticket. What do I do now?

You should contact the Department of Motor Vehicle right away to report your placard lost or stolen. As for the citation it will be either reduced to $23.00 with verification of your placard or it could be dismissed depending on the parking violation.

Where can I park downtown and receive a validation from the City if I am doing business at City Hall?

Lot 34 located off of Tenth and Main Streets as well as other city owned parking structures, which offer the first 90 minutes free. Also, after 5:00pm and weekends parking is free in the downtown area. The Parking Guide has additional information for parking in the downtown area, and can be found on the city’s website riversideca.gov.

There is a vehicle parked illegally (in a red zone, a permitted area with no permit, in a No Parking zone), can the city come out and cite the vehicle?

Yes, if the vehicle is parked illegally the vehicle could be cited. You can call (951) 826-5311 to report any parking violations.

The parking meter is broken, do I have to pay? What do I do? Will I receive a parking citation if I park there anyway?

If a meter is broken it is suggested that you park elsewhere. If there is a note on the meter you should be okay to park there without being cited. You could receive a citation if the meter has not been reported as having a problem. To report a broken meter, contact Central Parking System at (951) 682-3167.

I have lost my parking citation. How do I pay without my citation number?

If the citation was issued by the City of Riverside, we can look up your citation information with the license plate number, the VIN number, or the registered owner’s name. You can call us at (951) 826-5620.

I received a parking citation and no longer own the vehicle, am I still responsible for the parking citation?

Yes, if you were the registered owner at the time the vehicle was cited, you are responsible. If you can provide proof of your release of liability that is filed with DMV, the citation will be removed and changed over to the new registered owner.

There is a line of cars parked along the street with For Sale signs in the window, is that a violation?

Yes, it is a violation to post your vehicle for sale on the street. If the vehicle is parked where there is No Parking signs posted then they would also be in violation of the posted regulation. If the vehicle does not move within 24 hours and is left on the street the vehicle will be towed at the owners expense. Vehicles posted for sale should be reported to (951) 826-5311.

Can commercial trucks park in residential streets? If not, where can they park?

It is unlawful to park a commercial vehicle in a residential area unless they are loading or unloading. Commercial vehicles can park only where signs are posted indicating commercial vehicle parking authorized. If you would like more information on where commercial vehicles can park, check the city’s website athttp://www.riversideca.gov/publicworks/parking/ for a printable flyer. To report an illegally parked commercial vehicle contact (951) 826-5311.

I am having a party at my house which requires a permit, is it okay for my guests to park in the street?

Yes, enforcement for the day or evening can be suspended. It is recommended that you inform the city of the event at (951) 826-5620 as well as your adjacent neighbors so they understand why there is no enforcement.

My car broke down and I cannot move it, will I still receive a citation on street sweeping day?

If you are in the designated No Parking on Street Sweeping area, yes the vehicle is subject to a citation and should be moved as quickly as possible.

There are always cars parked in the street on street sweeping day and I have never seen anyone issuing the vehicles citations. Will someone come out and give the vehicles a citation so I can get my street swept?

Yes, parking enforcement is scheduled for all street sweeping routes that are designated No Parking for street sweeping. However, the parking officer may be behind the sweeper a couple of blocks and will site any vehicles in violation.

After the sweeper passes can I park on the street?

No, you could still receive a citation until the parking enforcement crew has passed.

I’m handicapped, and have no where to park my vehicle on street sweeping day; can I stay parked in front of my home?

Yes, if the handicap placard is visible and properly displayed, a citation will not be issued.

Why don’t the No Parking signs for Street Sweeping have No Parking Every Other Week since the street is only swept bi-weekly?

Streets are cleaned on a bi-weekly schedule however; if the city is to do any other maintenance on the street (tree trimming, etc) then it will be scheduled for that day. The City does not recommend you park on the street on your No Parking day, however parking services will not be enforcing on the non sweeping days. However, the Police Department or Code Enforcement may still enforce no parking.

Sewer FAQ

Can't find your question? Ask us by calling 951-826-5311.

Who runs the Riverside Water Quality Control Plant (RWQCP)?
How reliable is the treatment facility?
How is the quality of treated wastewater ensured?
What does a wastewater treatment plant do?
Where does the water go once it is treated?
What is the difference between a sewer system and a septic treatment system?
Why are septic systems necessary? Why don’t we just run sewers everywhere?
I cannot find my septic tank. How do I find it?
What can I do to prevent sewer line problems?
My sewer line is not working, who is responsible to fix it?
What can I do about slow drainage in my toilets and drains?
What can be done about sewage odors coming from the manholes?
What part of the sewer line is the city responsible to fix?
Can anyone dump into the city’s manholes?
Where can I dump sewage from my R. V.?
Do I need to notify the city before I drain my pool?
What should I not flush down the drain?

Who runs the Riverside Water Quality Control Plant (RWQCP)?

Highly trained, experienced, State-certified treatment plant operators employed by the City of Riverside are on duty 24 hours a day to oversee treatment plant processes, and react promptly to any unusual condition. Many controls of treatment processes are automated requiring a great deal of technical expertise. Other processes require manual controls which rely on the operator’s frequent physical presence to observe conditions and make adjustments. Weekends, holidays, and at the wee hours of the morning...operators are carefully monitoring every aspect of the facility.

How reliable is the treatment facility?

Reliability at the Riverside Water Quality Control Plant is very high. The plant is staffed 24 hours a day with operators who are able to respond to any situations that arise. Critical treatment processes are designed with redundant equipment, which means that if a mechanical or electrical component fails, a spare is waiting to take its place. Mechanical and electrical staff members are on-call 24 hours a day in case of a failure that requires their immediate assistance. Maintenance staff diligently cares for the equipment to predict and prevent breakdowns, further adding to the reliability of the facility.

How is the quality of treated wastewater ensured?

Our on-site instrumentation provides information and records data on wastewater quality around the clock. Information is collected and stored automatically in a database for evaluation by our operational process specialists. Samples are collected and analyzed by certified laboratory technicians in our on-site, State-certified laboratory. This information is also added automatically to our operational database. Independent laboratories periodically verify quality as well.

What does a wastewater treatment plant do?

Treatment plants remove impurities contained in wastewater so treated wastewater can be safely returned to the environment. This same stabilization process occurs in nature to break down wastewater into its most basic components of carbon dioxide and water. Common methods of treatment include physical, biological and chemical treatment steps to stabilize the wastewater. The City of Riverside's wastewater treatment plants are designed to accelerate and control nature's process to insure proper treatment is provided.

Where does the water go once it is treated?

A portion of treated wastewater is re-used for irrigation by various entities within the City. The remaining portion of treated wastewater is discharged to the Santa Ana River.

What is the difference between a sewer system and a septic system?

A sewer system is a series of pipes that collect wastewater and transport it to a remote location where the wastewater is processed by a municipal treatment system. A septic system collects, treats and disposes of wastewater from a single source in the same location that it is generated. Municipal and septic treatment systems utilize many of the same treatment processes, but a municipal sewer system collects and treats wastewater from many different locations.

Why are septic systems necessary? Why don’t we just run sewers everywhere?

Population density, the topography of the area, soil conditions and numerous other factors are involved in the construction and operation of a sewage collection system. Increasing migration to suburban and rural areas make municipal sewers more difficult and costly to build and maintain. Septic systems are often the most practical and cost-effective solution for wastewater treatment and disposal.

I cannot find my septic tank. How do I find it?

Your local health department should have information regarding the location of your septic tank. Also, a local septic tank pumping service can employ several different types of technology to verify the tank location.

What can I do to prevent sewer line problems?

The main causes of blocked sewer lines are grease that builds up in the line and tree roots that seek the water in the line. Never pour kitchen grease down the drain. Put it in a container and dispose of it in the trash. Trees and shrubs planted too close to sewer pipes can also cause problems. The roots get into the pipes creating blockages and broken sewer lines that can be expensive to repair.

My sewer line is not working, who is responsible to fix it?

Care and maintenance of the private sewer lateral line up to the property line is the responsibility of each resident. Care and maintenance of the City’s sewer main line and lateral line within the public right-of-way is the responsibility of the City. For more information, see the Private Lateral Policy.

What can I do about slow drainage in my toilets and drains?

Check with your neighbors to see if they are experiencing similar problems. If neighbors are having the same slow drainage, there is a chance that there is a problem in the public sewer main and the city’s responsibility. Call 951-826-5311 to report the problem. If neighbors are not having sewer problems, your sewer lateral may be blocked or broken and the homeowner is responsible for repairs.

What can be done about sewage odors coming from the manholes?

Wastewater contains naturally occurring gases that can build-up and create odors. Sometimes during heavy rains or warm temperatures the odor can increase and cold weather and low temperatures can decrease odors. Call 951-826-5311 to report unpleasant odors coming from manholes so we can investigate and correct the problem.

What part of the sewer line is the city responsible to fix?

The city is responsible for repair and maintenance of the sewer main line and lateral lines located in the streets and within the public right-of-way. For more information, please see the Private Lateral Policy.

Can anyone dump into the city’s manholes?

No, dumping into city manholes is not permitted. Please call us at 951-351-6140 and report anyone illegally dumping into our City manholes.

Where can I dump sewage from my R. V.?

The Riverside Water Quality Control Plant R.V. Dump Station is temporarily closed from September 30, 2012 until 2016. Click Here for a list of the closest RV Dump Stations.

Do I need to notify the city before I drain my pool?

Yes, please call 951-351-6145 to notify us. Our Environmental Compliance Section will need your address and 24 hours notice to approve draining your pool. Swimming Pool Discharge Requirements are as follows per the Riverside Municipal Code:

14.12.340 Swimming Pool Discharge Requirements.

Discharges from swimming pools, wading pools, spas, whirlpools, therapeutic pools and landscape ponds shall be discharged to the following locations in compliance with Section 14.12.315 of this Chapter and under the following conditions:

Surface discharge and/or storm drain, requiring that the chlorine residual is less than 0.1 mg/L; or
Sanitary sewer if such discharge to surface or storm drain would create a public nuisance or hazard or violate any regulation, order, or requirement of the Regional Board, including NPDES Non-Point Source (Storm Water) Permit requirements. User shall first obtain permission from the City prior to discharging any of these waters to the City's sanitary sewer. Permission may be granted by the Director if the discharge will not cause a hydraulic overload condition in the area's sewer lines; or
Pumped out and hauled off to a legal treatment and/or disposal site if the water is found to have hazardous levels of chemicals, elements, or materials.

What should I not flush down the drain?

Antifreeze, Car & Home Batteries, Oil & Oil Filters, & Latex Paint. When leftover paint, used oil, pool chemicals or any other product containing potentially dangerous materials are thrown away, they become "household hazardous wastes." They should never be washed down the drain into our sewer or storm drain systems.

Return to Shopping Carts FAQ

Shopping Carts FAQ

Can't find your question? Ask us by calling 951-826-5311.

How do I report abandoned shopping carts?

How do I report abandoned shopping carts?

There are several ways to report abandoned carts:

Phone applications

CartSnap i-phone app
Mobile 311 app

Online reporting

By Phone

1-800-252-4613
311
951-826-5311

Return to Stormwater FAQ

Stormwater FAQ

Can't find your question? Ask us by calling 951-826-5311.

What’s the difference between the sewer system and the storm drain system?
What is the National Pollutant Discharge Elimination System (NPDES) Stormwater Program?
What causes polluted stormwater runoff?

What’s the difference between the sewer system and the storm drain system?

Stormwater and all the pollutants that flow from our homes, parking lots and streets to the gutter into the storm drains discharge directly into our creeks and other water bodies…untreated. Water and pollutants that flow into the sanitary sewer, such as water from our bathtubs and toilet, are sent to wastewater treatment facility before the water is discharged to creeks, the bay, or ocean.

Return to Stormwater FAQ

What is the National Pollutant Discharge Elimination System (NPDES) Stormwater Program?

Polluted stormwater runoff is a leading cause of impairment to the nearly 40 percent of surveyed U.S. water bodies which do not meet water quality standards. Over land or via storm sewer systems, polluted runoff is discharged, often untreated, directly into local water bodies. When left uncontrolled, this water pollution can result in the destruction of fish, wildlife, and aquatic life habitats; a loss in aesthetic value; and threats to public health due to contaminated food, drinking water supplies, and recreational waterways.

Mandated by Congress under the Clean Water Act, the NPDES Stormwater Program is a comprehensive two-phased national program for addressing the non-agricultural sources of stormwater discharges which adversely affect the quality of our nation's waters. The program uses the National Pollutant Discharge Elimination System (NPDES) permitting mechanism to require the implementation of controls designed to prevent harmful pollutants from being washed by stormwater runoff into local water bodies.

Return to Stormwater FAQ

What causes polluted stormwater runoff?

Polluted stormwater runoff generally happens anywhere people use or alter the land. People going about their daily lives are the number one source of stormwater pollutants. Most people are unaware of how they impact water quality. Some common examples include over fertilizing lawns, excessive pesticide use, not picking up pet waste, using salt or fertilizer to de-ice driveways, letting oil drip out of their vehicles and littering. Developed areas in general, with their increased runoff, concentrated numbers of people and animals, construction and other activities, are a major contributor to NPS pollution, as are agricultural activities. Other contributors include forest harvesting activities, roadways, and malfunctioning septic systems.

Street Maintenance FAQ

Can't find your question? Ask us by calling 951-826-5311.

What information is needed when reporting damage to a street?
Can I paint my curb red to keep people from parking in front of my house?
What is considered to be an "emergency" when reporting sign damage?
The pavement in the street is damaged and needs to be replaced. How do I report it?
Can the alley in back of my house be paved?
The pavement in the alley is broken up and needs to be replaced. How do I report it?
How do I report a pothole?
What is the difference between a pothole and a hole in the street?
What is considered "an emergency" when asphalt is damaged?
What happens after the city is notified of damage to the asphalt?
How long will it take to have the repairs done by the city?
A crew just put a dark substance on my street. What are they doing?
How long after the slurry seal is applied can I drive on it?
Who is responsible for the concrete damage?
How is the city notified of damage to the concrete in front of my house?
What is considered "an emergency" when concrete is damaged?
What happens after the city is notified of damage to the concrete?
Who do I call to request a new traffic sign or a speed hump be installed on my street?
There is a sign on a freeway entrance that is damaged. Will the city repair it?
Who do I contact to report a damaged, missing or faded sign on city property?
What is considered to be an "emergency" when reporting sign damage?
Can I report illegal signs in the public right-of-way?
Can I put up a banner or other business signage?
People are always dumping on my property. Can I request a "No Dumping" sign be installed on private property?
Who do I call to report illegal dumping on city property near my house? Will the city provide a "No Dumping" sign?
How long will it take for storm damage to be repaired?

What information is needed when reporting damage to a street?

Water bubbling out of the street is probably a water line.
Water from a manhole could be a sewer issue.

Precise information about the location of the damage is required for the crews to locate the problem. "On Van Buren near Jurupa" is often not enough information to actually locate the problem being called in.

Adding estimated distance and direction or landmarks such as "on Van Buren next to the golf course, five to ten feet from Jurupa" will assist the crews to properly identify a location. We may ask if there are certain odors present, how deep the hole is and its general size/shape. Providing this information can help get the problem corrected sooner.

Can I paint my curb red to keep people from parking in front of my house?

No. Residents are not allowed to paint their own curbs to restrict parking. Please refer to the Riverside Municipal Code.

What is considered to be an "emergency" when reporting sign damage?

A missing, damaged, turned or illegible stop sign is considered to be an emergency and crews are dispatched immediately for appropriate action. All other traffic control signs are considered to be routine maintenance.

The pavement in the street is damaged and needs to be replaced. How do I report it?

Contact the 311 Call Center and report your concern. A Street Services Supervisor will be dispatched to assess the damage and mitigate any existing traffic hazard. Depending on the size and severity of the damage, the street may be added to a list for rehabilitation by a city approved contractor or scheduled for repair by the paving crew.

Can the alley in back of my house be paved

Generally, the City of Riverside does not pave alleys. However, under special circumstances the Public Works Engineering Division may request an alley to be paved.

The pavement in the alley is broken up and needs to be replaced. How do I report it?

Contact the 311 Call Center and report your concern. A Street Services crew or Supervisor will be dispatched to assess the damage and to mitigate it as needed.

How do I report a pothole?

Contact the 311 Call Center to report street problems.

What is the difference between a pothole and a hole in the street?

Nothing. People often refer to any damage sustained by a street as a "pothole" or as a "hole in the street". When reporting a problem, describe the damage as accurately as possible so the Street Division can properly respond to the situation. A pothole in the street (missing asphalt) may cause traffic hazard conditions or undermine the stability of the ground, while alligator cracks (broken asphalt) may cause an uncomfortable ride but is not a hazard.

What is considered "an emergency" when asphalt is damaged?

Any damage to asphalt where water appears to be coming from the damaged area or is an immediate hazard to motorists or pedestrians is considered to be an emergency. If you believe an emergency situation exists, please contact the 311 Call Center and provide a detailed description of the situation. A Street Services crew or Supervisor will be dispatched to assess the danger and to mitigate it as needed.

What happens after the city is notified of damage to the asphalt?

If the damage is identified as an emergency, Public Works Division staff will be immediately dispatched to assess the issue. If the damage is not an emergency, an inspection will be scheduled within 24-48 hours. Once the inspection is made, the location, size, and description of the damage is recorded, regardless of whether the damage is routine or an emergency. The Public Works Division staff will decide what steps need to be taken to mitigate the problem. If rehabilitation of the street is necessary the street is added to a list of rehabilitation work.

How long will it take to have the repairs done by the city?

Patching of potholes is prioritized on the severity of the problem and the amount of traffic the area is likely to experience. If Public Works Division staff determines that the pothole is an immediate danger, the appropriate steps will be taken to mitigate the problem. We strive to repair all non-emergency potholes within a 24-48 hour timeframe once reported. Stormy weather requires all crews to assist with storm related issues which may require a longer repair time for reported potholes.

A crew just put a dark substance on my street. What are they doing?

To extend the life of existing pavement and to protect the under-surface from water seepage, the Street Division will apply a sealant to the surface of the street. The sealant is called a "slurry seal". Slurry sealing is the most versatile and cost effective way to preserve and protect city streets.

How long after the slurry seal is applied can I drive on it?

The length of time the slurry seal has to "cure" depends on the temperature and moisture of the air. Dry hot summer days can cure the sealant in as little as three hours. Wet cooler days can take the sealant as long as four hours to cure. Driving on tacky or uncured sealant can cause severe damage to the vehicle and to the street surface.

Who is responsible for the concrete damage?

If the damage was done by trees or vegetation on private property, the property owner is responsible for the repairs. However, if the city is notified of a tripping hazard a crew will be dispatched to place a temporary patch on the broken or raised concrete until the repairs can be made. The City of Riverside is responsible for the repairs if the damage was done by city trees or landscaping. Please contact the 311 Call Center to verify ownership and to report any hazardous conditions.

How is the city notified of damage to the concrete in front of my house?

Anyone residing in, working in or traveling through the City of Riverside may report damaged concrete by contacting the 311 Call Center.

What is considered "an emergency" when concrete is damaged?

Any damage to concrete that can lead to physical damage to a person or to property is considered to be an emergency. Street Services staff will immediately be dispatched to emergency issues involving concrete to assess the hazard.

What happens after the city is notified of damage to the concrete?

If the damage is not an emergency, a Public Works Streets Division staff will inspect the reported damaged site usually within 24-48 hours. Once the inspection is made, the location, size and description of the damage is recorded, regardless of whether the damage is routing or an emergency. The Public Works Streets Division staff will decide if the damage needs to be temporarily repaired until permanent repairs can be scheduled. If the repairs involve a City tree, a Public Works Tree Inspector will be dispatched. Public Works Streets Division staff will verify responsibility for the damaged concrete.

If the property owner is responsible for the damage, the streets division staff will notify the property owner and will discuss any available options.

If the City of Riverside is responsible for the damage, the location is added to a list of concrete work to be completed by Public Works Concrete Crews.

Who do I call to request a new traffic sign or a speed hump be installed on my street?

Traffic sign and speed hump installation is part of the Neighborhood Traffic Management Plan. Please contact the 311 Call Centerto request any new traffic control measures. They will provide the information to Traffic Engineering for review and consideration.

Please visit the Traffic website for additional information on neighborhood traffic management.

Who do I contact to report a damaged, missing or faded sign on city property?

There is a sign on a freeway entrance that is damaged. Will the city repair it?

No. The city does not maintain signs on private property, state, federal or county property, Cal-Trans property (freeways and freeway exits), railroad rights-of-way or schools.

For signs on railroad rights-of-way, contact Burlington, BNSF or Union Pacific. For signs on schools, contact the school district responsible for the school.

What is considered to be an "emergency" when reporting sign damage?

A missing, damaged, turned or illegible stop sign is considered to be an emergency and crews are dispatched immediately for appropriate action.

All other traffic control signs are considered to be routine maintenance.

Can I report illegal signs in the public right-of-way?

Yes. For more information regarding the codes, contact the Code Enforcement Division at (951) 826-5633. To report an existing sign violation, contact the 311 Call Center .

Can I put up a banner or other business signage?

Banners, balloons, streamers, placards, pennants or portable signs are prohibited except for Grand Opening banners placed within thirty days of a new business opening. For more information regarding this type of advertising, contact the Planning Department at (951) 826-5371.

For banners to be hung from pole to pole over a street, contact the Special Events Permit Desk at (951) 826-5193 for information and/or permit.

People are always dumping on my property. Can I request a "No Dumping" sign be installed on private property?

No. The city can only install and maintain "No Dumping" signs on city property. No permit is required for an owner to install a "No Dumping" sign on private property. Illegal dumping is a violation of the city Municipal Code.

Who do I call to report illegal dumping on city property near my house? Will the city provide a "No Dumping" sign?

Yes. Contact the 311 Call Center to request a sign. A supervisor will inspect the location to verify ownership and appropriateness before a sign will be installed.

If debris is currently at the location, please inform the Call Center Customer Service Representative so a cleanup crew can be dispatched. A supervisor or crew will be sent to verify property ownership and to mitigate any debris on city property.

How long will it take for storm damage to be repaired?

If you believe a specific location is a hazard, please contact the 311 Call Center to report your concerns. Larger repairs may be contracted out by the City of Riverside to expedite the repair. All repairs are scheduled to be completed in order of their priority.

Street Sweeping FAQ

Can't find your question? Ask us by calling 951-826-5311.

Why Does The City Have Street Sweeping?

Why do I need to move my car during Street Sweeping?

How will I know when my street will be swept?

If my sweeping day is a holiday does my street get swept that week?

Where can I park during a street sweeping day?

Why are citations issued?

Who do I talk with about a citation I received?

Will my street be swept if there is no curb and gutter?

Who do I contact if I need to make one-time special parking considerations?

What can I do to help reduce water pollution?

Why Does The City Have Street Sweeping?

There are several reasons for the City conducting the Street Sweeping Program. Primarily, there are federal and local mandates, including the Federal Clean Water Act, which require that the City help prevent pollution from entering local waters.

Additionally, street sweeping benefits the community by collecting and removing debris (paper, leaves and other visible objects) that collect in the gutters. This debris can block storm water inlets, causing localized flooding during heavy rains that pollute the local water system. An equally important, but less visible benefit is the removal of metal particles, oil and other hazardous products left behind by passing and parked vehicles. Although virtually invisible, these particles can be extremely harmful to the environment.

The City currently sweeps 870 miles of streets. Street sweeping removes approximately 27 pounds per resident of debris annually from the streets and contaminants that would otherwise remain in the street and eventually end up in the ocean. For Fiscal Year 2009-10, 8 million tons of debris was removed.

Why do I need to move my car during Street Sweeping?

Moving vehicles off a street scheduled for sweeping allows City crews to thoroughly clean the street from curb-to-curb. One parked car equals nearly three car lengths of space that can’t be swept because the street sweeping equipment must leave room to avoid it. This can result in debris building up on the roadway and entering the storm drain which can cause flooding during heavy rains and contribute to water pollution.

How will I know when my street will be swept?

The City of Riverside provides street sweeping on public streets in neighborhoods on the 1st/3rd and 2nd/4th weeks of the month from 7:30 a.m. to 11:30 a.m. or from 11:30 a.m. to 3:30 p.m. Additionally, regular street sweeping is completed on main thoroughfares throughout the City.

If my sweeping day is a holiday does my street get swept that week?

No. Sweeping will resume on the next regular sweeping day.

Where can I park during a street sweeping day?

Every vehicle needs to be removed from the street on street sweeping days from 7:30 a.m. to 11:30 a.m. or from 11:30 a.m. to 3:30 p.m. during the designated sweeping time. Parking in your driveway is most convenient. However, if your driveway is full, make arrangements with a neighbor, or check adjoining neighborhoods not scheduled for the same street sweeping day. You can also contact the 311 Call Center so that City staff can assist you with a possible solution. It is also important for you to remind any service providers at your home or business (gardener, pool cleaner, etc.) of the street sweeping schedule and that their vehicle cannot be parked on the street.

Why are citations issued?

Citations are issued when your vehicle is not moved off the street on scheduled street sweeping days and time.

Who do I talk with about a citation I received?

Please contact the 311 Call Center for any parking citation questions.

Will my street be swept if there is no curb and gutter?

No. Street sweeping with no curb and gutter can actually create more problems as the brushes pull the dirt and debris from the side of the street onto the asphalt.

Who do I contact if I need to make one-time special parking considerations?

Special parking considerations (such as allowances for a broken down vehicle or construction work being performed) are handled on a case-by-case basis. Please contact the 311 Call Center to make a special request.

What can I do to help reduce water pollution?

The City's Street Sweeping Program is only part of the solution to water pollution and flood prevention. You can do your part by being aware of what you can do to help:

Do not overwater lawns, trees and vegetation. Overwatering your lawn can wash pesticides, fertilizers, motor oil and yard clippings into the gutter and storm drain where it heads straight to the ocean.
Avoid wet cleaning activities which can flush debris into the street and gutters. Utilize dry cleaning methods wherever possible and dispose of debris in an appropriate refuse container.
Do not sweep anything into the gutter or street. Blowing leaves and dirt into the gutter makes it difficult for the sweeping crews to clean the streets.
Rake leaves and either compost them or place them in the green can for recycling. For compost information, view the C.U.R.E. website (www.riversideca.gov/cure).
Take advantage of the City's free curbside and drop off events throughout the year. For upcoming event information, view the C.U.R.E. website (www.riversideca.gov/cure).
Remember to move your vehicle on sweeping days.
If you see an abandoned vehicle, contact the 311 Call Center to report it.
Make sure your vehicles are properly maintained. Clean up vehicle fluid leaks as quickly as possible.

Trees & City Landscaping FAQ

Can't find your question? Ask us by calling 951-826-5311.

How do I know if a tree is within my private property?

What can I do about a neighbor’s private tree that is causing problems for me?

Who is responsible for vegetation encroaching into public rights-of-way?

What happens if someone is injured on a sidewalk raised by a private tree?

Do I need a permit to plant or trim a private tree?

What happens if a private tree grows too close to power lines?

Who maintains trees on public property?

Does Trees & Landscaping also clear vegetation in canals and storm drains?

How can I get a tree planted in the city right-of-way adjacent to my property?

Can I plant a tree in the city right-of-way adjacent to my property?

Can I trim a city tree?

How can I get the city's tree removed?

What do I do about a city tree located adjacent to my neighbor's property and causing problems for me?

What happens when a city tree damages a sewer line or sidewalk?

How long will it be before the repairs are made to the concrete?

What happens if a city tree grows too close to power lines?

What happens if a tree or vegetation grows too close to power lines?

What if I see a tree growing too close to a power line?

What if I see an emergency situation such as a fallen branch on a wire, sparks from a line or a broken line?

What lines are maintained by the city?

How can I tell if there is a clearance issue?

Is there a fee for trimming vegetation?

Can I trim the vegetation myself?

Will the city trim private vegetation encroaching on power lines?

How do I know if a tree is within my private property?

The right-of-way for each address is different throughout the city. If you have a curbside sidewalk or no sidewalk, the right-of-way could be anywhere from ten to fifteen feet or more. Contact the 311 Call Center to verify ownership.

What can I do about a neighbor’s private tree that is causing problems for me?

If low hanging branches are interfering with the use of your property, you may request the owner trim the tree. If necessary contact 311 Call Center for assistance. However, private trees have a right to cross the property lines. You cannot sever roots and branches that encroach onto your property if it will damage the tree. The owner of the tree must take measures to prevent damage to your private property.

Who is responsible for vegetation encroaching into public rights-of-way?

The property owner is responsible to maintain all private trees, shrubs and bushes. Please visit the Walkway Clearances page for more information.

What happens if someone is injured on a sidewalk raised by a private tree?

Any damage done by a private tree or shrub is the owner's responsibility. Contact the 311 Call Center to verify ownership.

Do I need a permit to plant or trim a private tree?

No. Any tree may be planted and maintained on private property. Read the Tree Planting Guide for information regarding what trees grow best in Riverside and how to maintain them. Riverside Public Utilities also offers rebates on trees.

What happens if a private tree grows too close to power lines?

Riverside Public Utilities (RPU) is responsible for the operation, maintenance and construction of electric lines and equipment. Should RPU determine private trees or landscaping materials are growing at an unsafe distance from electric lines and equipment, RPU will:

Give notice in person.
Place a written notice on the premises.

The notice will let the owner know line clearance crews will be working to remove any encroaching growth. However if a hazard exists, RPU will immediately trim or remove the encroaching growth to mitigate safety hazards.

Service drop line clearances are maintained by the property owner. RPU is not responsible for cable television or phone line clearances.

Who maintains trees on public property?

The Trees & Landscaping Division of Public Works inspects and maintains trees in the public rights-of-way. Contact the 311 Call Center to verify ownership.

Does Trees & Landscaping also clear vegetation in canals and storm drains?

No. Vegetation in canals and storm drains is cleared by other divisions of Public Works or the Public Utilities Department. Contact the 311 Call Center to report any concern with canal and storm drain maintenance.

How can I get a tree planted in the city right-of-way adjacent to my property?

Yes. However, a no cost permit is necessary and the designated tree species for the street must be planted.

Can I plant a tree in the city right-of-way adjacent to my property?

Yes. However, a no cost permit is necessary and the designated tree species for the street must be planted.

Can I trim a city tree?

You may not trim a city tree without a permit. The city will allow you to hire your own licensed contractor through a no fee permit process provided the City tree inspector agrees with the trimming needs of the tree. You can also pay to have the City contractor trim the tree through our Resi-pay program by contacting the 311 Call Center. The typical cost for trimming trees with our Resi-pay program in the public right of way is $95.00. Please call for more information.

How can I get the city's tree removed?

The city's Urban Forestry Policy outlines the criteria for removal of a city tree. If your tree does not meet those criteria you can appeal the inspector's decision by contacting the 311 Call Center. If your tree does meet those criteria, it will be scheduled for removal. To expedite its removal, you can either apply for a no fee permit to have a licensed contractor remove the tree or you can use the city's contractor and pay the bid price.

What do I do about a city tree located adjacent to my neighbor's property and causing problems for me?

You may not request a tree adjacent to your neighbor's property be removed. However, if low hanging branches are interfering with the use of your property, you may request a trim.

What happens when a city tree damages a sewer line or sidewalk?

They will need to be repaired or replaced. Rarely will tree roots crush a sewer line. If this occurs contact the 311 Call Center to schedule an inspection. Sidewalks are raised by the tree roots and repairs can often be made without removing the tree. However, there are some instances when the growing space is just too small for the size of the tree. In this case, it would be better to remove and replace the tree with a less aggressive species. Occasionally, the repair may require the cutting of too many large roots and jeopardize the tree's stability. If this happens, removal would then be recommended instead.

How long will it be before the repairs are made to the concrete?

While the tree may be removed beforehand, the concrete repairs will be scheduled for completion at a later date. If necessary, temporary repairs will be made to mitigate tripping hazards until permanent repairs can be made.

What happens if a city tree grows too close to power lines?

Riverside Public Utilities (RPU) is responsible for the operation, maintenance and construction of electric lines and equipment. Should RPU determine city trees or landscaping materials are growing at an unsafe distance from electric lines and equipment, RPU will send line clearance crews to remove any encroaching growth. If a hazard exists, RPU will immediately trim or remove the encroaching growth to mitigate safety hazards.

What happens if a tree or vegetation grows too close to power lines?

State law requires utility companies to maintain specific clearances between electric power lines and all vegetation. Failure to allow the City of Riverside to comply with the law can result in liability to the homeowner for damages or injuries resulting from a tree or a vegetation hazard.

What if I see a tree growing too close to a power line?

Any tree in the City of Riverside (including a neighbor’s tree) growing into power lines or wires can be reported to the Trees & Landscaping Division for inspection and trimming. Contact the 311 Call Center to report a non-emergency situation.

What if I see an emergency situation such as a fallen branch on a wire, sparks from a line or a broken line?

Contact the 311 Call Center immediately to report an emergency situation. If a fire has started, dial 911 to report the fire and its source.

What lines are maintained by the city?

The city is responsible for clearance of primary and secondary lines. These lines run from pole to pole. If a city tree is encroaching on a service drop line (the line running from the pole to the residence), the city is responsible for trimming the tree. However, if a private tree is encroaching on the service drop line, the property owner is responsible to maintain the clearance. The city will trim any hazardous encroachment immediately. If the hazard is caused by private vegetation encroachment, the property owner will be billed for the costs associated with the trimming. The city is not responsible for cable television or phone line clearances.

How can I tell if there is a clearance issue?

Any vegetation that is touching a power line is an issue. However, distances from a power line can be difficult to judge. If there is a concern residents have the right to have the Urban Forestry Utility Tree Inspector check for clearance issues. Contact the (dial 311) to request an inspection.

Is there a fee for trimming vegetation?

If the vegetation is interfering with the power lines running from pole to pole, the city will trim the vegetation at no cost to the property owner. If the vegetation is on private property and is interfering with the power line running from the pole to the residence, the property owner is responsible to maintain clearance.

Can I trim the vegetation myself?

Residents must never prune trees near electric lines unless they contact the Public Utilities Customer Service Division to have their service temporarily disconnected. Customer Service can be reached by calling (951) 782-0330. Residents may not trim a city tree without a permit. The city will allow you to hire your own licensed contractor through a no fee permit process, provided the staff agrees with the trimming needs of the tree.

Will the city trim private vegetation encroaching on power lines?

Yes. Once the inspection has been completed, the property owner will be notified of any responsibility they may have for clearance. The owner will be given options including using the city’s contractor.

Trash and Recycling Frequently Asked Questions

Can't find your question? Ask us by calling 951-826-5311.

Can I leave my barrel in the street even if there is a bike lane?
Do I actually own the barrels?
Does the City of Riverside clean or replace barrels when they have a foul odor?
Does the City of Riverside credit my account if my trash was missed?
How do I find out who provides my trash service?
If the resident before me used both the bulky item appointments for the year, may I make an appointment?
May I discontinue city trash services while still residing in Riverside?
May I leave my barrels in the street or at the curb between service days?
Where can I dispose of electronic waste such as TV’s and computers?
Where can I dispose of needles and sharps?
Why was my barrel removed with my trash?
Why was my trash missed today?

Can I leave my barrel in the street even if there is a bike lane?

No. It is a State Vehicle Code violation to block an official bike lane. Barrels must be placed away from the bike lane. If you need assistance on where to place barrels call the 311 Call Center for assistance.

Do I actually own the barrels?

No. The first three barrels (one for each commodity; trash, green waste, and recyclables) are provided by the city to facilitate trash service. When the resident moves out, all three barrels are to stay behind at that address. If a resident requests an additional barrel, he/she is charged a one-time fee and a monthly fee for extra service. If the second barrel is no longer needed, the resident can schedule a pick up. If returned within two years of delivery, a $25.00 credit will be issued.

Does the City of Riverside clean or replace barrels when they have a foul odor?

No. the resident is responsible for the cleanliness of the barrel. Regular trash should always be placed in trash bags before being placed in the brown barrel. Recyclable food and beverage containers should be rinsed before placing them in the blue barrels. Both of these actions will not only help to eliminate the odor, but will also deter rodents.

Remember: Chemicals cannot be used on the barrels and then rinsed into the gutter. If using chemicals, such as baking soda which is safe for the environment, the water must be emptied into a household drain.

Does the City of Riverside credit my account if my trash was missed?

No. Riverside does not credit the utility account. It is up to the resident to contact the city and alert them to the problem so they can return to collect the missed barrel. Contact the 311 Call Center to have the barrel serviced.

How do I find out who provides my trash service?

Contact the 311 Call Center to find out who services your area and the day(s) of service.

If the resident before me used both the bulky item appointments for the year, may I make an appointment?

Yes. As a new resident you are still entitled to two free bulky item pick-ups per year. Contact the 311 Call Center to schedule a pick up.

May I discontinue city trash services while still residing in Riverside?

Residents are required to dispose of their trash in an appropriate manner. Residents may choose to use the services of the city or choose to obtain a self hauler's permit available through Public Works Administration. There is a fee associated with a self hauler's permit. When the application for the self hauler's permit has been approved, the resident will be required to show proof of weekly trash disposal.

Contact the 311 Call Center for additional information.

May I leave my barrels in the street or at the curb between service days?

No. It is a violation to leave barrels out between service days. Please refer to the Riverside Municipal Code for more information.

Where can I dispose of electronic waste such as TV’s and computers?

The City of Riverside holds several events throughout the year where residents may bring their electronic waste for disposal. For more information regarding these free events visit the City of Riverside CURE schedule.

All other electronic waste, as well as household hazardous waste, is accepted at the county’s Household Hazardous Waste drop off site, located at 1780 Agua Mansa Road. This location is open every Saturday from 9am-2pm, excluding holiday weekends. For further inquiries please contact Riverside County Waste Management Department at 951-486-3200.

Where can I dispose of needles and sharps?

The following locations accept medical sharps:

Location	Address	Collection Times
Riverside County Hazardous Waste Facility	1780 Agua Mansa Road Riverside, CA 92509	9:00am - 2:00pm Every Non-Holiday Saturday
Downtown Fire Station # 1	3420 Mission Inn Avenue Riverside, CA 92501	8:00am - 5:00pm Monday-Sunday
Arlington Fire Station # 2	9449 Andrew Street Riverside, CA 92503	8:00am - 5:00pm Monday-Sunday
Magnolia Fire Station # 3	6395 Riverside Avenue Riverside, CA 92503	8:00am - 5:00pm Monday-Sunday

Click Here for more information on Riverside sharps disposal locations.

Help preserve our environment by properly disposing of needles and sharps, which are a hazardous waste. It is unlawful to put medical sharps such as hypodermic needles, lancets and pen needles into curbside collection recycle or trash containers. For more information on sharps disposal procedures, Click Here.

Why was my barrel removed with my trash?

The Solid Waste Division sometimes finds barrels that do not appear to belong to the address being serviced. Some examples are extra unbilled barrels and containers at vacant houses. When drivers find these, they might try to make contact with the resident. If contact is not available, drivers take the barrel(s) and investigate the problem.

Why was my trash missed today?

There could be several reasons why your barrel was not emptied. Reasons may include your container being too close to another can, having a vehicle parked too close or other obstruction blocking the driver, leaving the lid open, having contents sticking out of the top, placing inappropriate items in the barrels or setting out the containers late. Please check for these things. After making any necessary corrections, contact the 311 Call Center to have the can serviced.

Vector Control Frequently Asked Questions

Can't find your question? Ask us by calling 951-826-5311.

Why don't you pick up dead birds?
Can someone come out and identify the bees in my backyard?
What can I do to protect my pool or ornamental pond from mosquito breeding?
How can rodents get into my house even after I block all entrances from the ground?

Why don't you pick up dead birds?

The California West Nile Virus Hotline was established to help California track the movement of West Nile Virus. Occasionally, they will ask for a sample bird to be held for pick up and then contact the City of Riverside to pick up the bird. Otherwise, after reporting the bird to the Hotline, the bird may be disposed of with the regular household trash. Refer to Dead Birds to learn how to safely dispose of dead birds or animals.

Can someone come out and identify the bees in my backyard?

No. Africanized Honey Bees are a hybrid between African Bees and European Bees. They are relatively the same size and have the same identifying marks, therefore only scientists in special labs can identify bees. Because of this, it is a good idea to stay away from all bees. Refer to Africanized Bees to learn more about Bee safety.

What can I do to protect my pool or ornamental pond from mosquito breeding?

Keep swimming pools clean, aerated and chlorinated. A bacteria called "BTI" (Bacillus thuringiensis) can be used for mosquito larvae control in standing water. Aerate artificial ponds to prevent the surface of the water to remain unbroken. Avoid massing aquatic plants together in artificial ponds. Mosquito larvae can hide from the fish if the vegetation is dense. Stock artificial ponds with fish that eat mosquito larvae such as mosquitofish or guppies. Refer to Mosquitoes for more information on how to protect you and your family from mosquitoes.

How can rodents get into my house even after I block all entrances from the ground?

Rodents can climb along tree branches or palm fronds to reach the rooftop, from there, they can usually find a way in through vents, pipes, etc. Don’t forget to cover those as well. Keep trees and palms trimmed away from the house.

Return to Weed Removal FAQ

Weed Removal

Who do I call to report overgrown vegetation?
There are weeds growing on the sidewalk and at the cul-de-sac on my street. Who is responsible for these areas?
The cracks in the street have weeds growing out of them. Can I call to have them removed?

Who do I call to report overgrown vegetation?

Contact the 311 Call Center to report overgrown grass, weeds, bushes, shrubs or trees. Please be prepared to give specific information on the location of the problem so the information can be given to the correct Department/Division.

Return to Weed Removal FAQ

There are weeds growing on the sidewalk and at the cul-de-sac on my street. Who is responsible for these areas?

Typically the property owner is responsible for weeds in these locations. Weeds growing on the sidewalk or in the right-of-way between the sidewalk and the curb are the property owner's responsibility. The responsibility is shared between the two owners at the end of the cul-de-sac with the division being the center.

For concerns about weeds on private property contact the 311 Call Center to request Code Enforcement Division action if necessary.

For weeds on state, federal or county property contact the appropriate agency to report the concerns. For weeds on Cal-Trans property contact Cal-Trans at (909) 383-4631. For weeds on railroad rights-of-way contact Burlington, BNSF or Union Pacific. For weeds on schools, contact the school district responsible for the school.

Return to Weed Removal FAQ

The cracks in the street have weeds growing out of them. Can I call to have them removed?

No. The city does not treat weeds in the street.