The City of Riverside
Public-Safety Communications Center is
staffed by a team of highly trained
communications specialists. Public Safety
Dispatchers are trained to handle a variety
of Police, Fire and Medical emergencies.
They are responsible for receiving,
prioritizing and sending appropriate
assistance to citizens of the City of Riverside. The Center is staffed by 41 Public
Safety Dispatchers and 6 Communications
Supervisors. The Center has served as the
Center for both the Police
and Fire Departments since 1984, when the
Dispatch Centers for both Departments merged
to form one centralized answering point for
all emergency services. Public-Safety
Communications personnel handle over 500,000
telephone calls annually.
In order to help best serve the
public, the Communications
Center asks that you
use the 9-1-1 emergency line only when there is an immediate risk
to life or property. Some examples of times when it is appropriate
to dial 9-1-1 are:
Any medical emergency
“In-progress” or “just-occurred”
Any crime involving weapons (guns, knives, clubs, broken
Domestic violence, “in-progress” or threatened
Any vehicle accident involving injuries
Anytime a suspect is still in or near the area
WHEN YOU CALL 9-1-1:
To help dispatchers prioritize your call and to provide the responding
officers with the information they need, everyone is asked a standard
set of questions. Your Dispatcher will need to know:
Location of the problem.
Even though your telephone number and address should be shown on the
Dispatcher’s console, we will want to confirm that the address is
correct. Also, you may be calling from a location that is different from
the address where you are calling. BE SURE TO GIVE YOUR TELEPHONE NUMBER
AND EXTENSION TO THE DISPATCHER.
If you are calling 9-1-1 on a cellular telephone, from a
location in the City of Riverside, your call will still be handled by the
Public Safety Communications Center. However, you may have to advise
the Dispatcher of your location and type of emergency, so that your call
can be properly assigned.
Type of problem. The
Dispatcher will need to know if you are reporting an emergency or
something that is not an emergency. You will be asked for a basic
description of what occurred and, if applicable,
the incident happened.
description of the suspect, including clothing.
Whether a weapon was involved and, if so, what type.
description and direction of travel of a vehicle if one was involved.
Give the Dispatcher all of the information available to
Do not leave out information because you don’t think that it is
important. The more we know about an incident, the more effective we can
be in helping you.
If you call 9-1-1 by mistake, DO NOT
HANG UP! Tell the Dispatcher that you called by mistake and
that you do not have an emergency. Any time a Dispatcher receives a
9-1-1 “hang up,” the caller must be contacted to be sure that no actual
emergency exists. This may require that an officer be needlessly
dispatched to your home or office to ensure the well being of all
If a person does not speak English
the 9-1-1 system allows calls to be transferred to an
interpreter who can translate many different languages.
a person is using a Telecommunications Device for the Deaf (TDD)
the 9-1-1 system will automatically detect the TDD equipment and
open a TDD display screen for the Dispatcher when the 9-1-1 call is
answered. The Dispatcher will require the same information as listed in
1 through 4 above.
NON – EMERGENCY CALLS
If you are calling to
report a crime that has already occurred at some time in the past, or to
ask a question, please call the
Non-Emergency number of (951) 787-7911. This direct number to
the dispatch center is available 24 hours a day to handle calls for the
Police and Fire Departments. Some examples of times when it is
appropriate to use the Non-Emergency number are:
theft of property
problems (parties, music, etc.)*
Response to Loud Parties:
If you are calling regarding a loud or large party, gathering or event,
you may be asked if you want to be contacted by the responding police
officer or wish to prosecute. However, contact with the responding
officer or your desire to prosecute may not be necessary for the
responding officer to resolve the problem through enforcement action. If
the responding police officer determines the incident is a threat to the
public peace, health, safety, or general welfare, the officer can take
enforcement action in order to deter additional responses without
contacting you or obtaining your signature on a private person’s arrest
can obtain general information about services provided by the City of Riverside by dialing 3-1-1. If you need to ask a Public Safety Dispatcher a question,
you may call (951) 826-5700.
addition to handling calls for service, the Communications personnel
have been involved with P.O.S.T. (California Peace Officers Standards
and Training) in the development of a Public Safety Dispatcher Training
Curriculum. They continue to influence communications training
throughout the state of California.
City or Riverside
Public Safety Dispatchers have been recognized in the past for their
excellence with various awards, including:
Communications Director of
Communications Technician of
Telecommunicator of the Year
- Runner Up
CPRA Dispatcher of
CPRA Supervisor of
Outstanding Fire &
Customer Service Employee of
annual "People Serving
People" award (June 1999).
Numerous awards and
recognition from the City
Council and Mayor for
For more information
regarding our Communications Bureau or 9-1-1 services, you may e-mail
Communications Bureau Manager Sergeant
Phone: (951) 826-5909
Click here to see:
Employment Opportunities for Lateral and Trainee Public-Safety
Dispatchers. Employment applications are currently being accepted for
both Lateral and Trainee Public-Safety Dispatchers for the City of Riverside.