Riverside Police Department

How to Prepare for Testing 

POST Entry-Level Dispatcher Selection Test Battery (Written Exam)

There is an examination guide available on the P.O.S.T website at http://www.post.ca.gov/entry-level-test-battery.aspx. Dispatcher applicants can review the examinee guide on this website. The POST Entry-Level Dispatcher Selection Test Battery Examinee Guide (1996) provides information about the test. Because the test measures general abilities, there is no study guide or reading list for the test. It is recommended that you familiarize yourself with the test formats shown in the Examinee Guide.

The CritiCall Test

Riverside Police Department uses a nationally validated, computerized pre-employment selection test for choosing successful public-safety dispatchers and call takers. California Peace Officer Standards & Training (POST) Standards Section 1018[c] indicates that acceptable alternatives, such as CritiCall, can be used for pre-employment testing of public-safety telecommunicators instead of the POST test.

Test Descriptions

  • Multi-Tasking / Advanced Decision Making – Requires decision making while simultaneously performing other tasks.
  • Computerized Data Entry – Enter information received vocally or in writing via keyboard assessing speed and accuracy; entering in proper location of screen.
  • Oral Comprehension – Ability to hear and understand vocal information; ability to filter out non-essential distractions, and summarize important facts.
  • Reading Comprehension – Measures the ability to read, comprehend and retain details contained in a short paragraph.
  • Sentence Clarity – Assesses whether or not a person can determine which is the most-clear way to present a set of facts.
  • Cross Referencing – Assesses alphabetic, character recognition, and numeric searching skills.
  • Map Reading / Geographic Directions – Tests ability to choose most direct route to assigned destination; read maps and understand directions.
  • Memory Recall – Tests memory and selective attention for written and audible information; requires character recognition and/or listening accuracy.
  • Spelling – Ability to spell commonly misspelled or misused words.   


Oral Interview

The importance of an oral interview is to personally meet the applicant and see if they would be a good fit for Communications Center. Some important things to remember when preparing for your interview are:

  • Think about your appearance     
  • Arrive on time
  • Think about your past coursework and/or work experience
  • Research the City’s website
raincross orange footer
City of Riverside Logo 30x30 City of Riverside  |  Explore Riverside  |  At Home in Riverside  |  Seizing Our Destiny

Font size:

Stop the Hacker
Copyright © 2015 City of Riverside | Accessibility Policy | Website Disclaimer | Privacy and Security Policy
Facebook: Like the City of Riverside LinkedIn Twitter YouTube: Subscribe to the City of Riverside RSS: Stay up-to-date with the latest news from the City of Riverside GovDelivery: Receive email alerts from the City of Riverside  RiversideTV Icon Outlook E-News
Printed from: http://riversideca.gov/rpd/employment/hiredispatch/testing.asp