Riverside Police Department

Dispatch Training Program

The Dispatch Training Program is “On the Job Training” for newly hired trainees and lateral dispatchers. This is a period where newly hired dispatchers will be trained in art and science of police and fire dispatching while on the job.  For Lateral Dispatchers this is a period of preparation, training transition and integration into the Riverside Police Department.  Our Dispatch Training Program structure is made up of:

Call Taking Phase   (twelve weeks) focuses solely on Emergency and Non-Emergency call taking.  “On the Job Training” takes place on the floor with live callers.  Dispatcher Trainees are closely monitored by a Communications Training Officer.  Additional training during this phase includes Missing Person and Stolen Vehicle Entries.

Channel 2 Phase (seven weeks) focuses on police “backup” radio channel. Training includes checking databases for license plates, names of subjects, and any special requests from officers in the field.  Dispatcher Trainees are taught monitoring of city alarms and warrant abstracts.  

Fire Channel Phase (six weeks) introduction to incident dispatching with the Riverside Fire Department (RFD).  Training includes dispatching RFD and Ambulatory units to fire and medical emergencies, coordination with outside agencies (via phone and radio), radio frequency management and providing log unit status/special response information.

Primary Channel Phase  (twelve weeks) Primary RPD dispatching.  This is the busiest and most stressful phase of training. Training includes dispatching incoming calls, recording traffic stops, broadcasting officer safety, sending backup units, building a perimeter and logging officer locations.

                        * Additional 3 hours CPR certification
                        * Additional 24 hours class on EMD

During the new dispatcher’s on the job training period, newly hired dispatchers will be given weekly quizzes.  At the end of the Dispatch Training Program all new dispatchers will have an Oral Board Interview Exam comprised of their supervisors and commanders.

At the end of the probationary period, new dispatchers are considered to be a solo dispatcher capable of working on their own.

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Printed from: http://riversideca.gov/rpd/employment/hiredispatch/training.asp