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Customer Service Call Center - (951) 782-0330
Our Customer Call Center is available to answer all of your Riverside Public Utilities billing and account questions. You may also pay your Utilities bill by credit card over the phone.
Riverside Public Utilities offers two payment plans to help you budget and pay your water and energy bill.
The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill.
Here 's how it works:
Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and we'll add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures.
If you have any bills that are over your pre-set level, or if you are late paying your bill, you are returned to a normal bill-paying cycle and are subject to normal collection fees - which means you'll have to dust off that check book and write us a check.
Also, if your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program and you will be required to pay the amount due before continuing with the program.
Once your bill is paid, you will be put back on the Direct Pay program.
The Level Pay Plan helps Riverside Public Utilities’ residential and small business customers level out their utility bill payments over the course of the entire year. For example, instead of having larger bills in the summer, you will pay one flat rate all year round, thus offsetting higher summer bills.
How does the Level Pay Plan work?
Riverside Public Utilities will calculate a set amount for customers to pay, based upon the qualifying customers' past billing statements. Once the Utility account has been established for the Level Pay Plan, customers will begin to pay their set amount on the first bill statement after enrollment. Customer usage will be evaluated throughout the year and if average usage increases significantly, level pay amounts may be adjusted accordingly to avoid a large final settlement bill. At the end of 12 consecutive months*, customers will receive a settlement bill statement reflecting a debit or credit, based on the difference of actual usage versus amounts paid throughout the year. * Settlements may be pushed out beyond 12 months by the Utility company as needed.
How do I qualify?
To qualify, residential customers must have a good payment history (no more than 2 late notices) and have had service at the same location for twelve consecutive months.
Can I combine plans?
For even more worry-free bill paying, customers can combine the Level Pay Plan with our Direct Pay Plan and have the same amount automatically deducted from their existing checking or savings accounts.
Business customers are eligible to sign up for this program any time during the year with the understanding they will receive a settlement bill every year in January.