Riverside Public Utilities
COVID-19/Coronavirus Update
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RPU’s Customer Service payment centers listed below are open to limited occupancy during the given hours until further notice.

Downtown Customer Service Center 
Casa Blanca Customer Resource Center
Monday through Friday: 10:00 a.m. – 2:00 p.m.
Saturday & Sunday: CLOSED

Bills may also be paid: online, by phone (951) 782-0330, by mail, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

311  & RPU Customer Service Call Center Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED

RPU is now accepting appointments for customers who are interested in RPU Assistance Programs. Customers can call Customer Service at (951) 782-0330 to schedule an appointment.

More information can be found online at RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page

Riverside Public Utilities is an award-winning consumer-owned water and electric utility that has been providing efficient, reliable services throughout the City of Riverside since 1895.

We are committed to providing the highest quality water and electric services at the lowest possible rates to benefit the community.

Call (951) 782-0330 for 24-hour power/water emergencies.


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Latest News

RPU Holiday Hours

Released 11/19/2020

See RPU's holiday hours for 2020.

Read More

Be Aware of Flex Alerts

Released 08/17/2020

A Flex Alert is a call for consumers to voluntarily conserve electricity when there is a predicted shortage of energy supply, especially if the grid operator needs to dip into reserves to cover demand.

Read More

City of Riverside Approves Utility Assistance for Low-Income Customers Facing Loss of Income Due to COVID-19 Pandemic

Released 05/07/2020

COVID-19 Emergency Recovery Assistance Program approved by City Council May 5

RIVERSIDE, Calif. – Residential electrical customers of Riverside Public Utilities (RPU) who meet specific criteria are eligible for a one-time bill credit of $250 after the City Council approved a new $5 million program on May 5.

The COVID-19 Emergency Recovery Assistance Program (ERAP) is designed to help RPU electric customers who have lost their jobs, been furloughed or are facing a reduction of their income due to reduced work hours due to the Stay at Home orders put in place to fight the pandemic. Electric customers that already were participating in the SHARE assistance program and lost their jobs or have had income reduced due to the emergency also qualify and are eligible to receive the ERAP bill credit.

COVID-19 & Our Water Supply

Released 3/18/2020

Amongst the growing concerns over COVID-19 Coronavirus, we want to reassure our customers that your tap water is safe and can continue to be used as usual for drinking and other purposes. Riverside Public Utilities water treatment and delivery systems are fully functioning to provide the most high-quality, safe and reliable drinking water to our customers. We perform more than 22,000 water quality tests from well to tap each year, ensuring our customers receive water that meets or surpasses all state and federal regulations for drinking water quality. COVID-19 Coronavirus has ¬not been detected in drinking water supplies and there is currently no evidence to support that it is transmitted through drinking water.









Visit the newsroom for the latest, most up-to-date RPU news.

Riverside City

Upcoming Changes to Both Water and Electric Rates

Utility 2.0

Utility 2.0

The utility industry is undergoing its biggest changes yet.





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