Riverside Public Utilities

Restart Repayment Program

 

Due to the impact of the COVID-19 pandemic, the Riverside City Council has approved the Riverside Public Utilities Restart Repayment Program (Restart) to help customers financially impacted by the pandemic. City Council has shown consistent and decisive leadership, continuing to support efforts to help the community recover from the impact of the pandemic. From halting utility shut-offs during the pandemic, obtaining state program funding for utility customers and approving the Restart program, the team is committed to supporting customers. The Restart program is designed to help customers who may have fallen behind on their utility bills to get back on track.

RPU customers can now sign up for the new Restart Program. This program allows utility customers with a qualifying past due balance to sign up for an interest free, 18-month repayment arrangement, to bring their account(s) current. This 18-month repayment period begins June 1, 2022.

Balances which were accrued after March 1, 2020 and during the local emergency period are eligible. Any account delinquency that accrued outside of this defined period will not be eligible for the Restart Program.

Restart is open to both residential and commercial customers. There is no cost to sign up, however, we are recommending that customers provide a down payment of 10% of their outstanding utility account balance to enroll. Customers will have until August 1, 2022 to sign up, however, the 18-month repayment period begins June 1, 2022.


    Sign Up now by any of the following:

    Visit RiversidePublicUtilities.com/Assistance to learn about other assistance programs available. For questions, please contact Customer Service at (951) 782-0330.


     

    Frequently Asked Questions

     

    Any residential or commercial utility customer account with a past due balance which was accrued during the defined local emergency period.
    We recommend that customers provide a down payment of 10% of their outstanding utility account, which will be applied towards their balance. There are no interest charges, and this program will not impact customers’ credit scores.
    Visit us in person: Downtown Customer Service Center or Casa Blanca Customer Resource Center - Call in to speak to the Customer Service Team at 951-782-0330, or - Complete the online form and the Customer Service team will contact you.
    Yes, each account does qualify for a separate agreement.
    Customers must sign up by August 1, 2022. However, after this date, accounts with unpaid past due balances may still be eligible for a payment arrangement for up to 12 months, subject to approval. The 18-month repayment period for the Restart program begins June 1, 2022.
    The Restart Program allows for up to 18 months to repay the total outstanding balance. The 18-month repayment period begins June 1, 2022.
    Yes, there is no penalty for early repayment.
    There is some flexibility as there are different repayment options available for you to choose. Speak to Customer Service for more details.
    Once a customer is enrolled in the Restart program, any missed payments will put the account into default and begin the utility shutoff process. If you are unable to maintain your payment schedule, please contact Customer Service immediately.
    Yes, customers on Restart can also sign up for any other assistance programs for which they qualify. Visit RiversidePublicUtilities.com/Assistance for more information.