Restart Repayment Program

ATTENTION: The deadline to sign up for the Restart Repayment Program ended August 1, 2022. However, accounts with unpaid past due balances may still be eligible for a payment arrangement for up to 12 months, subject to approval. Please contact our Customer Service call center at (951) 782-0330 or visit us in person to discuss.

Due to the impact of the COVID-19 pandemic, the Riverside City Council has approved the Riverside Public Utilities Restart Repayment Program (Restart) to help customers financially impacted by the pandemic. City Council has shown consistent and decisive leadership, continuing to support efforts to help the community recover from the impact of the pandemic. From halting utility shut-offs during the pandemic, obtaining state program funding for utility customers and approving the Restart program, the team is committed to supporting customers. The Restart program is designed to help customers who may have fallen behind on their utility bills to get back on track.

RPU customers can now sign up for the new Restart Program. This program allows utility customers with a qualifying past due balance to sign up for an interest free, 18-month repayment arrangement, to bring their account(s) current. This 18-month repayment period begins June 1, 2022.

Balances which were accrued after March 1, 2020 and during the local emergency period are eligible. Any account delinquency that accrued outside of this defined period will not be eligible for the Restart Program.

Restart is open to both residential and commercial customers. There is no cost to sign up, however, we are recommending that customers provide a down payment of 10% of their outstanding utility account balance to enroll. Customers will have until August 1, 2022 to sign up, however, the 18-month repayment period begins June 1, 2022.