See our mission, vision, core values and focus areas. View the City Strategic Plan and Operation Workplan that Riverside Public Utilities will play key roles to implement the City Council’s Strategic Priorities.
Our Mission
The City of Riverside Public Utilities Department is committed to the highest quality water and electric services at the lowest possible rates to benefit the community.
Our Vision
Our customers will recognize Riverside Public Utilities as a unique community asset with a global reputation for innovation, sustainability and enhanced quality of life.
Our Focus Areas
RELIABILITY & RESILIENCY
Taking care of our infrastructure, so that it remains safe, and efficient.
AFFORDABILITY
Thriving financially while balancing affordable rates for our customers.
SUSTAINABILITY
Ensuring adequate power and water supply in the most environmentally responsible manner.
CUSTOMER EXPERIENCE
Continuing to provide reliable customer-centered service every day.
OPERATIONAL EXCELLENCE
Implementing new technologies that will enhance the customer experience and ensure the tradition of operational excellence.
STRONG WORKFORCE
Developing and supporting a workforce that is safe, prepared and engaged.
Core Values
- Safety
- Honesty and Integrity
- Teamwork
- Professionalism
- Quality service
- Creativity and Innovation
- Inclusiveness and Mutual Respect
- Community Involvement
- Environmental Stewardship