Celebrate Customer Service Week
Published: 10/01/2025
Celebrating October 6 - 10, 2025
This week, we honor our agents of customer service—the 2,700 employees across 18 departments who make the City of Riverside’s mission possible every single day. Whether on the front lines delivering top-notch service or working undercover behind the scenes with critical support, every role is vital to our success. Together, this all-star team accepts every challenge, goes above and beyond, and proves that no mission is impossible when we work as one.
Our organization's employees anchor themselves on meeting the needs of Riversiders. Your friendly customer service representatives are frontline staff, who continually make the smiles happen. They accept the challenge of turning a distressed customer into a satisfied customer and are essential to our organization as a whole! Join us in celebrating their committed service to the community we all love.
Show Appreciation for YOUR Riverside Team
Share a positive experience or show your appreciation for the City team in several ways:
- Contact Customer Service at (951) 782-0330 or 311 Call Center at (951) 826-5311 to simply say THANK YOU
- Submit a 311 Service Request online as an Employee or Department Compliment
- Submit a 311 Service Request through the 311 App as #ILoveRiverside – Show Us Why!
- Share your appreciation on social media and tag us:
Follow Along for a Day in the Life of City of Riverside Staff
Water Professionals Appreciation and Public Power Week 2025 →
