riversideca.gov
COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 7/09/2020




Please check this page often for updates.



IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments

Orders

State Orders & Updates

County Orders

Local orders

RPU Customers  

311 and Call Center Extended Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 am – 6:00 pm
Saturday: 8:00 a.m. – 3:00 pm
Sunday: CLOSED

Commencing Monday, June 15, 2020, RPU’s Downtown Customer Service Center will reopen for business with modified working hours and safe practices in place to protect staff and customers as we continue to provide services during the declared emergency.

The hours of operation open to the public will be the following:

June 15, 2020 – June 19, 2020
Monday – Friday 10:00am to 2:00pm

June 22, 2020 – Declared Emergency
Monday – Friday 9:00am to 5:00pm


For customers visiting the Downtown Customer Service Center, please note the following conditions to ensure a safe environment for all:

  • Customers must wear appropriate face coverings while visiting RPU
  • A maximum customer limit has been implemented with designated overflow waiting area outside of the facility, as needed

In abundance of caution, the Casa Blanca Customer Resource Center will remain closed until further notice.

Bills may be paid: online, by phone (951) 782-0330, by mail, by the 311 mobile application, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes, or in person at the Downtown Customer Service Center.

311 and Call Center Extended Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: CLOSED

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page


For customers visiting the Downtown Customer Service Center, please note the following conditions to ensure a safe environment for all:

  • Customers must wear appropriate face coverings while visiting RPU
  • A maximum customer limit has been implemented with designated overflow waiting area outside of the facility, as needed

In abundance of caution, the Casa Blanca Customer Resource Center will remain closed until further notice.

Bills may be paid: online, by phone (951) 782-0330, by mail, by the 311 mobile application, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes, or in person at the Downtown Customer Service Center.

No utility shut-offs will be undertaken through the duration of the emergency. Visit RiversidePublicUtilities.com for more information.


Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

Open Facilities

One Stop Shop (OSS)

  • Visit OSS to process entitlements, issue business licenses, process development-related permits from each department (Building & Safety, Fire, Public Works, Water), request plan check and inspection services, water and electrical utility service
  • Monday – Friday 9:00 am to 4:00 pm, Wednesdays from 10:00 am to 4:00 pm.
  • For customers visiting the One Stop Shop, please note the following conditions to ensure a safe environment for all:
    • Customers must wear appropriate face coverings while visiting City Hall and the One Stop Shop
    • Only one customer (visitor) per project will be permitted in the One Stop Shop lobby to ensure appropriate social distancing
    • A maximum customer limit has been implemented in the One Stop Shop lobby with a designated overflow waiting area outside of the ground floor lobby entrance in the plaza, as needed
  • For additional information, you may contact any of the Development Services Departments and Divisions at the One Stop Shop (and listed below) by calling (951) 826-5800

Community & Economic Development

General Services

Library

  • Online Services

Office of Homeless Solutions

  • Hulen Place, Outreach, Public Safety & Engagement Team

Parks & Rec

  • All Parks and Parking Lots (excluding Fairmount Parking Lot off of Market St.)
  • Andulka Tennis Center
  • Cool Centers
  • Fairmount Golf Course
  • Martha McLean Disc Golf Course
  • Restrooms
  • Sycamore Canyon Trails
  • Tennis/Pickleball Courts
  • Virtual Recreation Programs

Police Department Lobbies

Public Works

Riverside Public Utilities

  • Customer Service & 311
    • Monday - Friday: 7:00 am to 6:00 pm, Saturday 8:00am to 3:00pm
  • Downtown Payment Center
    • June 22, 2020 – End of Declared Emergency,
    • Monday – Friday, 9:00 am to 5:00 pm
  • Casa Blanca Customer Service Center (drop box only)

Public Works


Closed Facilities

City Clerk

  • Passport Services (accepting appointments beginning July 1 for appointment-only services beginning July 15)

Community & Economic Development

  • Fox Performing Arts Center
  • Riverside Municipal Auditorium
  • The Box

Fire Stations

Libraries

  • All Libraries
  • Library To-Go Service begins July 9 (all locations except Main Library)

Museum

  • Downtown Museum
  • Harada House
  • Heritage House

Parks, Recreation & Community Services

  • All Community & Senior Centers
  • Playgrounds
  • Picnic Shelters
  • Splash Pads
  • Swimming Pools

 

COVID-19 Resources