Covid-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 4/03/2020

Please check this page often for updates.

City Leaders are actively engaged in the COVID -19 pandemic, working closely with the Riverside County Department of Public Health and other agencies.  

The lead national agency is the Federal Government who is working closely with the Centers for Disease Control and Prevention (CDC).

The lead local agency for this public health matter is the Riverside County Department of Public Health. For more information about COVID-19 including guidelines, business planning resources, and local updates, please visit this page frequently. For the latest updates regarding confirmed COVID-19 cases in Riverside County, please visit their websiteCounty of Riverside Coronavirus Information Line Dial: 2-1-1 (General Information - no medical advice) 

Please sign up for Riverside Alert to receive critical City messages and alerts: http://www.riversidealert.com

OPEN FOR BUSINESS: Essential Business Support Map and Submission Form: Add Your Business to Essential Business Map


State Orders

County Orders

  • 4/01/2020 Order to close all schools, community colleges, colleges and universities from March 16, 2020 through June 19, 2020.
    3/30/2020 Short term lodging. The County of Riverside issued an order, as it relates to the “Stay-At-Home" Order by the Governor, limiting “short-term lodging facilities” (i.e. hotels, motels, short-term rentals, vacation rentals, etc.), which may remain open for limited purpose such as lodging to protect homeless population, those have been displaced due to isolation or quarantine or folks looking to isolate or quarantine and short-term lodging used to house those essential employees working in critical infrastructure. Learn more here.

Local orders

  • 3/31/2020: City Council Extended Expiration Dates for City-Issued Entitlements  

    City Council ratified the Order of the Director of Emergency Services to extend the expiration dates for those City issued entitlements and construction related permits that have an expiration date that falls within the Emergency Declaration, starting from March 13, 2020 to an undetermined end date, by an additional 6 months in light of the minimum staffing in to slow down the spread of COVID-19. This Order to extend the expiration dates also minimizes potential economic impacts that may be incurred by the development and construction community.  This Order shall not include parcel and tract map approvals subject to the Subdivision Map Act of the State of California. 

  • 3/31/2020: City Council Established Temporary Moratorium on Eviction for Non-payment of Rent for Residential and Commercial Tenants during the Declared Local Emergency, for 60 days. 

  • 3/17/2020 Temporary closure of all bars, breweries and wineries and temporary restrictions of restaurants
  • 3/13/2020 City of Riverside Declares Local Emergency, Closes Non-Essential Facilities to Public

RPU Customers  

311 and Call Center Extended Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.

RPU’s Downtown Customer Payment Center and Casa Blanca Customer Resource Center has a drop box available for payments. No utility shut-offs will be undertaken through the duration of the emergency. Online services will remain available throughout the closure and can be found on the City’s webpage. Bills may be paid: online, by phone (951) 782-0330, by mail or by the 311 mobile application.

Struggling to Pay Your Bill? Payment Assistance Program (SHARE) is available and can be applied for online and through telephone, learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilties: Coronavirus Updates

City Facilities & Services

Due to the unprecedented and fast-changing environment surrounding COVID-19, updates regarding City facilities and events will be made available as soon as possible. Thank you for your patience as we work diligently to keep you informed. 

Additionally, numerous City services may still be available online, by mail, or by phone. Please visit the Online Services website or call 311 for more information.

Closed Facilities


Housing Resources  

Governor Gavin Newsom issued an executive order that authorizes local governments to pause evictions for renters through May 31, 2020. Tenants who are having issues may call the Fair Housing Council of Riverside County at 1-800-655-1812. Callers will receive a call back within 24 hours.

For additional informaton visit: https://calmatters.org/health/coronavirus/2020/03/california-coronavirus-evictions-covid19-newsom-ban/

Volunteer, Donations

Blood Donations


Donations to Goodwill and others

  • Should you have items to donate, please ensure a donation center is open and accepting goods. Please DO NOT leave items unattended outside the building.

COVID-19 Resources