COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 5/27/2020

Please check this page often for updates.

IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments


State Orders & Updates

County Orders

Local orders

RPU Customers  

311 and Call Center Extended Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.

RPU’s Downtown Customer Payment Center and Casa Blanca Customer Resource Center have a drop box available for payments. No utility shut-offs will be undertaken through the duration of the emergency. Online services will remain available throughout the closure and can be found on the City’s webpage. Bills may be paid: online, by phone (951) 782-0330, by mail or by the 311 mobile application.

Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

Due to the unprecedented and fast-changing environment surrounding COVID-19, updates regarding City facilities and events will be made available as soon as possible. Thank you for your patience as we work diligently to keep you informed. 

Additionally, numerous City services may still be available online, by mail, or by phone. Please visit the Online Services website or call 311 for more information.

Closed Facilities

  • City Hall, including One Stop Shop (OPEN ONLINE AND TELEPHONE)
    • Building & Safety Division: Please visit https://riversideca.gov/cedd/building-safety for updates on available online services for existing and proposed projects requiring building permits, plan check, and field inspection services.

    • Planning Division: Please visit https://riversideca.gov/cedd/planning for updates on how to process new and existing land use applications, sign permits, and similar projects electronically.

    • Fire Prevention Division: Please visit https://riversideca.gov/fire/divisions/prevention for further information regarding the remote processing of new and existing  fire permits, plan checks and field inspections.

    • Public Works: Please visit  https://www.riversideca.gov/publicworks/engineering/permits.asp for updates on available services to process grading and construction permits remotely, complete plan checks, process street opening permits and similar public works projects, including field inspection services.

    • Business Tax Division: Please visit https://riversideca.gov/finance/license.asp for information regarding the online submittal and issuance process for new business licenses and the renewal of existing licenses.

    • Utilities Water Engineering: Please visit https://riversideca.gov/utilities/developers/water-engineering.asp for updates regarding the processing of water service related project applications,  permits, plan check, and engineering.

    • For further information. you may contact all the Development Services Departments and Divisions at the One Stop Shop by calling (951) 826-5800 during normal business hours, should you have any questions.
  • RPU Payment Centers & Casa Blanca Customer Resource Center
    • Drop boxes available at each location
    • Online and mail payments will still be processed
  • Riverside Public Library locations
  • The Fox, The Box and The Muni
  • Parks and Recreation
    • The following are now open: Arlington Heights Sports Park, Andulka Park & Tennis Complex, Carlson Park, Challen Park, Don Derr Park, Doty-Trust Park, Fairmount Park (playground parking lot will remain closed), Marth McClean Park, Ryan Bonaminio Park, Washington Park, Mt. Rubidoux, Sycamore Canyon Trails.
    • Restroom will open at Andulka Park, Arlington Sports Park and Ryan Bonaminio from 8am to 3pm
    • The following remain closed: All Community and Senior Centers, Fairmount Golf Course, Sippy Woodhead and Shamel Park pools, playgrounds, splash pads and picnic shelters.
    • Individuals must follow social distancing protocols, State and County orders including face covering recommendations, etc.
    • PRCSD contracted classes have been cancelled at off-site locations.
  • Sippy Woodhead and Shamel Park pools
  • Museum of RiversideHeritage House
  • Passport Services 
  • Parking Enforcment Services will be enforced, including, but not limited to:

    • No Stopping/Parking Signs
    • Blocked Driveways
    • Blocked Sidewalks
    • Spaces for Persons with Disabilities
    • Fire Hydrants
    • Fire Lanes
    • Red Zones


COVID-19 Resources