Parks, Recreation and Community Services

Special Transportation Division

riverside connect logo

Riverside Connect is an origin - to - destination advanced reservation transportation service for seniors and persons with disabilities. Riverside Connect honors any current valid identification card that has been issued to an individual with disabilities by another transit operator for paratransit services.

 

Service are From

Monday – Friday 8:00 AM – 5:30 PM

Saturday – Sunday 9:00 AM – 4:00 PM

Holidays 9:00 AM – 4:00 PM

 

To request a ride, call 951-687-8080.

 

Riverside Connect requests are taken

Monday - Friday 8:00 AM – 5:00 PM

Saturday - Sunday 9:00 AM – 3:00 PM

Holidays 9:00 AM – 3:00 PM

 

There are no services on Thanksgiving, Christmas, and New Year’s Day.


ADA Priority Service
Riverside Connect gives priority service to individuals who are certified under the Americans with Disabilities Act (ADA). Persons who are ADA certified are eligible for trips throughout the City of Riverside area. Individuals who are ADA certified are eligible to bring a Personal Care Attendant (PCA) at no cost if your ADA card permits. A companion or child may come along only if space is available and will be required to pay a fare.

Senior/Disabled Service
Seniors age 60 and above and persons with disabilities are eligible for local service within the City of Riverside. Transportation is provided only to destinations within the City of Riverside. Companions may come along if space permits and if they are a senior or a person with a disability. Companions will be required to pay a fare. Children are not eligible to ride alone on the Senior/Disabled service.

How to Use Riverside Connect
Riverside Connect customers may schedule rides 2-7 days in advance. We encourage our customers to provide as much advance notice as possible to allow schedulers to more efficiently route vehicles. To request a ride, call 951-687-8080. Riverside Connect requests are taken Monday through Friday from 8 AM - 5 PM, and weekends from 9 AM - 3 PM. When making a request, please have the following information available:

  • The date and time of travel
  • Your pick-up time and address
  • Your destination addresses
  • For set appointments please indicate appointment time
  • Your return time and address
  • Verify whether you will be using a mobility aid such as a wheelchair, walker or service animal (If you use a wheelchair, it may not be larger than 30 inches wide and 48 inches long and your combined weight with your wheelchair may not exceed 600 pounds, or we will be unable to accommodate your trip)
  • Confirm that you will be traveling with a companion or an authorized personal care attendant (Companions are required to pay the full fare)

 

Negotiating Trip Times

Due to the high volume of requests, Riverside Connect may be unable to give customers the exact time they request. Riverside Connect allows for a negotiated pick-up time within one hour before or after the requested trip time. If your return time changes, call 951-687-8080 as soon as possible and we will make every attempt to reschedule you.

 

Be Ready for Your Trip

Be aware that Riverside Connect is a shared service and you may be riding with other customers who may be picked up or dropped off before you. The time of your trips may vary, and direct service to your destination may not be available.

 

Cancelling a Ride

If a trip needs to be cancelled, cancel it as early as possible by calling 951-687-8080. Trips may be cancelled up to the day prior to the scheduled ride time without penalty. If you cancel a trip after that time, you may be assessed penalty points. More than 3 unexcused no-shows within a 30-day period may result in a suspension of services.

 

Checking on Your Ride

If your ride appears to be running late, you may check on it by calling 951-687-8080. Please do not call to check on your ride until your 30-minute pickup window has begun.

 

Travel Time

Be aware that Riverside Connect is a shared service and you may be riding with other customers who may be picked up or dropped off before you. The time of your trips may vary, and direct service to your destination may not be available.

 

Fares

The base fare for Riverside Connect service is $2 -$3 per passenger, or General and Medical tickets per boarding. Exact fare for each trip is required and must be paid upon boarding your bus. Drivers cannot give change. When you schedule your trip(s), the operator will tell you the fare required for that trip. Alternative payment(s), such as General and Medical tickets booklets can be purchased. Please contact 951-687- 8080 for further information. 

Only ADA-certified passengers may bring personal care attendants. If eligible, your attendant may accompany you at no charge and an additional companion may ride for $2 - $3 per fare depending on the trip type if space is available.

 

 

Frequently Asked Questions

FAQ

Where can I go?
Anywhere in the City limits.

If I'm not ready and miss my ride, can I get one later?
Usually not, unless that day's routing permits an extra return trip.

If I can't use my reservation, what should I do?
Call the reservation number to cancel. If you can cancel early in the day, someone else will have the opportunity to use that time slot.

If I cancel at the last minute, will I be denied future service?
No. However, routine cancellations or "No Shows" could result in a restriction on the number of reservations allowed you.

Are there any limitations on carry-on parcels & packages?
You may take up to three (3) packages with you. Each item must not weigh more than 20 pounds.

How can I retrieve items left on the van?
Items left in the van will be brought into the office. You are responsible for arranging to have your items returned to you. Items left in the office for more than 4 weeks will be donated to a local charity.

Title VI of the Civil Rights Act of 1964

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities of any entity that receive federal assistance. The law provides that:

“[n]o person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal assistance.” 42 U.S.C. § 2000d.

Entities, whether public or private, that receive federal assistance (called recipients) from any federal agency, including the Federal Highway Administration (FHWA), must take concrete steps to ensure nondiscrimination in their programs and activities.

Title VI Complaint Form

ADA Public Notice

AB1351

In compliance with Assembly Bill 1351, Riverside Connect will honor any current valid identification card that has been issued to an individual with disabilities by another transit operator for paratransit services.

ADA Complaint - Request For Accommodation

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Riverside. The City’s Human Resources Department administers Policy that governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. A Grievance form is available for your convenience. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and /or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

To fill out an online complaint form, please click here.

To fill out a pdf complaint form, please click here.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator Jessica Spiking or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Riverside and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or her designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City for at least two years.

Contact:
ADA Coordinator Jessica Spiking
3900 Main Street, 2nd Floor
Riverside, CA 92522
(951) 826-5427/ TTY: 7-1-1
E-mail: JSpiking@RiversideCA.gov

 

 

 




Federal Transportation Agency (FTA) Forms

Updated Title VI Non Discrimination Public Notice

ADA Grievance Procedure - Complaint Form (English)

ADA Grievance Procedure - Complaint Form (Spanish)

Title VI Complaint Form (English)

Title VI Complaint Form (Spanish)


Refund Policy:

Refunds will not be granted unless class is cancelled. Credits will be issued for the amount of the course if the Parks, Recreation and Community Services Department is notified before the second class meeting. Exceptions – Special Events, Aquatics, Lifeguard Training, Day Camps, and After School programs, due to high demand and limited spacing, credits, transfers or refunds will not be issued.
Refunds will not be granted for Youth Sports programs, however credits will be issued if requested in writing two weeks prior to the first scheduled game.
Online registration transaction fees are non-refundable.