COVID-19/Coronavirus Update



Beginning June 10, 2021, the One Stop Shop will open to the public in an expanded capacity from 9 am to 4 pm Monday through Friday, except Wednesdays from 10 am to 4 pm.

Based on customer demand and volume, the One Stop Shop hours may vary. We encourage you to call our One Stop Shop with any questions before visiting City Hall in person. Stay safe, save time, and save money utilizing the City’s online resources and avoid the possibility of long wait times for service in the One Stop Shop.

Please allow additional time to process applications as we continue working with a reduced work force in place and limited customer capacity to maximize safe practices in the workplace.

Customers are highly encouraged to submit permit applications, make payments, monitor project status and complete the plan review process remotely using the new Planning Public Portal .

For customers choosing to visit the One Stop Shop, please note the following conditions apply to ensure a safe environment for all:

  • Customers must wear appropriate face coverings while visiting City Hall
  • Customer temperature checks are mandatory before entering the One Stop Shop
  • Only one customer per project will be permitted in the One Stop Shop to ensure appropriate social distancing. Exceptions: One parent and a child, a non-Spanish speaking translator is needed, or one person assisting a disabled patron
  • A maximum customer limit has been implemented in the One Stop Shop lobby with a designated overflow waiting area outside of the ground floor lobby entrance in the plaza, as needed.

EXISTING ENTITLEMENT PROJECT RESUBMISSIONS: Entitlement application resubmittals that will be accepted in person or in electronic format through a OneDrive link.  Please contact your Case Planner who will provide you with assistance for your specific project(s).

NEW ENTITLEMENT PROJECT SUBMISSIONS: New entitlement applications are highly encouraged to submit in electronic format through our new Planning Public Portal.  As an alternative, paper format applications may be submitted at the One Stop Shop. Following your initial submission, a Case Planner will be assigned and can help you with your application.   

Please note: City Council has approved that entitlement expirations, up to the end of the Emergency Declaration, will have expiration dates extended 180 days to ensure they remain valid as we continue to work through this crisis.  The City’s 180-day extension does not include maps subject to the Subdivision Map Act.  Other extensions, as identified by the State, may apply to your expiration dates.  Please contact your Case Planner who can assist you with extensions that relate to your project.

Please reach out to our staff at CDDInfo@riversideca.gov or 951-826-5371 for further information.

Thank you for your patience and understanding. 


As the largest city in the Inland Empire, Riverside is a diverse and dynamic City experiencing tremendous growth and investment. The City offers a rich agricultural heritage, unique architecture, affordable housing stock and business friendly environment that is unique to Southern California.

Our Planning Division is committed to urban planning and design that results in a livable, high-quality of place – where people can live, work and play. By focusing on creative solutions for our customers, and in developing our long-range plans, Riverside is poised to become the location of choice for residents and businesses.

Mission Statement

Our Planning Division commits to creative urban planning and design solutions that allows Riverside to be a livable, high-quality location of choice for businesses and residents.


We are committed to urban planning and design that results in a livable, high-quality of place.



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