Office of the City Clerk
Passport Acceptance Facility
3025 Madison Street, Riverside, CA 92504
(951) 351-6334
Located inside the Public Utilities Customer Resource Center next to the Casa Blanca Library.
Important: When scheduling your appointment, please be sure you are booking in PST (Pacific Standard Time)
Closed Monday, March 31, 2025,
in observance of Cesar Chavez Day
Hours of operation for scheduled appointments:
8:00 AM - 4:00 PM Monday - Thursday. Friday 8:00 AM - 3:00 PM
Hours of operation for walk-ins*:
8:30 AM - 4:00 PM Monday - Thursday. Friday 9:00 AM - 3:00 PM
Closed weekends and holidays.
*Walk-ins are welcome until capacity is reached.
Please be aware walk-in customers may experience long wait times.
Please check Book Online daily for updated availability due to cancellations.
***
NEW: Online Passport Renewal is available 24/7
See if you qualify to use the Renewal by Mail Application (DS-82)
Go to https://travel.state.gov
CURRENT PROCESSING TIMES ARE BELOW:
Regular Service: 4 - 6 weeks processing time
Expedite Service: 2 - 3 weeks processing time
PLEASE REVIEW CONFIRMATION EMAIL SENT TO YOU after you book your appointment.
Application(s) must be filled out at the time of your appointment and have all required documentation and payments as indicated on flyer below to avoid delays. See Passport Checklist below for requirements and fees.
To cancel or reschedule an appointment, please do so through the notification you received to make the appointment time available or call us at (951) 351-6334. In an effort to serve our customers efficiently and promptly, we may not be able to answer your call. We value our customers and apologize for the inconvenience.
If you have immediate or emergency travel, please visit www.travel.state.gov for more information and to schedule an appointment at a Regional Office.
Can I expedite my application?
Expedite Service of passport applications is available for an additional fee of $60.00. Please visit the Department of State's website at http://www.travel.state.gov for further information.
Department of State offers 1-2 day Express Mail of the passport book only to the applicant once the application is processed for $21.36 payable to Department of State (check, money order, or cashier's check only). The Department of State CANNOT Express Mail a passport card.
The City Clerk's Office offers 1-2 day Express Mail of your application to Passport Services for $31.40 for Express Mail fee is payable to the City of Riverside (check or cash only)
Check availability for appointments at other passport acceptance facilities. View this location on Google Maps.