Support Services
Captain Detmer, Division Commander
The Support Services Division is responsible for providing oversight and management of the Department’s Personnel Unit, Training Unit, Records Bureau, Communications Bureau, and Internal Affairs Bureau. Support Services oversees the background investigation process of every Police Department applicant, manages the training of both sworn and civilian personnel, and ensures that all personnel comply with POST training mandates.
Communications Bureau
The Communications Bureau is staffed by 45 Public Safety Dispatchers and 7 Communications Supervisors. The Center has served as the City’s Public Safety Communications Center for both the Police and Fire Departments since 1984, when the Dispatch Centers for both Departments merged to form one centralized answering point for all emergency services. The Public Safety Dispatcher serves as the primary link between the public and the emergency services for police, fire, and medical aid.
Community Services Bureau
The Community Services Bureau (CSB) was established to serve as a resource for residents by providing educational information in regard to crime prevention and strengthening community relationships. CSB has also been tasked with enhancement and development of the Department’s youth and community-based programs. The youth programs are designed to educate college and high school students in leadership skills and develop them into law-abiding residents who care and respect the community. CSB personnel coordinate the community programs that include the Citizen’s Academy, Police Explorer #714, Neighborhood and Business Watch, Opportunity with Education (OWE), Teen 2 Teen, the Volunteer Unit, You Are Not Alone (YANA), and Youth Court.
Internal Affairs Bureau
The Riverside Police Department’s Bureau of Internal Affairs investigates allegations of misconduct and improper job performance by the Department’s sworn and civilian personnel. In some cases, the allegations are made by the public in the form of personnel complaints; in other cases, misconduct is alleged by police employees or discerned during audits conducted by Internal Affairs. In addition, Internal Affairs reviews all incidents in which police employees are involved in traffic collisions, property damage, vehicle pursuits, uses of force, and police dog bites.
Personnel Bureau
The Personnel Bureau is charged with the responsibility for recruitment, employment, workers’ compensation, and training. The Bureau is also responsible for maintaining complete and accurate personnel records for all members of the police department, which includes processing all personnel matters.
Records Bureau
The Records Bureau is responsible for collecting and disseminating criminal and incident reports to Investigative Bureaus, other law enforcement agencies, and other involved entities. The Bureau is also responsible for entering critical data from case reports into the Records Management System (RMS). The data in the system is used throughout the Department for investigative purposes. The Bureau processes permit applications, coordinates with various divisions in the Department for review and final approval and maintains the permit files for all permits that have been identified in the Riverside Municipal Codes requiring Police Department oversight. Examples of permits include Concealed Carry Weapon Permits, Taxi Driver Permits, and Massage Establishment Permits.
Training Bureau
The Training and Development Unit, under the direction of the Personnel Services Commander, shall maintain a Training Plan sufficient to meet all training requirements imposed by statute, P.O.S.T., or any other legal process.