The City of Riverside has upped its commitment to customer service even further by creating a “One Stop Shop” that brings together on one floor all City departments that are part of the development process, with exclusive use of an express elevator, cell phone charging stations and a concierge-type system that helps customers obtain permits and approvals faster than ever.
The business-friendly change means that people who want to invest in Riverside are welcomed as they come off an elevator that operates only between the City Hall lobby and the third floor, where the One Stop Shop is located.
Customers are assisted through a series of workstations staffed by experts from several city departments, including planning, building, fire, utilities, business license and public works.
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