Call, E-mail or Visit RPU

RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.

Contact Us by Phone

Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

Call Center Hours

Monday through Friday – 7:00 am – 6:00 pm
Saturday 8:00 am – 1:00 pm

RPU Customer Service

(951) 782-0330

Power/Water Emergencies
Start/Stop/Transfer Service
Assistance Programs/Rebates
Billing Issues/Inquiries
Fire Hydrant Applications

311 Call Center

Non-emergency (24/7)
311 (or 826-5311)

Power Line Clearance
Street Light Outage/Repair
All Other City Services

Developers Contact

We are happy to assist with all of your development or construction-related needs.

Water Division

(951) 826-5285
[email protected]

Energy Division

(951) 826-5489
[email protected]

Visit Us In-Person

One Stop Shop
City Hall
3900 Main St, 3rd Floor
Riverside, CA 92501

Where can I park my vehicle?

See a map of our parking garage to help direct you on your visit. Entrance to the parking structure is located at 9th Street and Orange Street (Orange Square Garage). Please bring you parking voucher for validation. See a comprehensive list of all RPU contact information.