Call, E-mail or Visit RPU
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application. Check our frequently-asked questions or contact us by e-mail, by-phone, or in-person.
Contact Us by Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:
Call Center Hours
Monday through Friday – 7:00 am – 6:00 pmSaturday 8:00 am – 1:00 pm
RPU Customer Service
(951) 782-0330
- Power/Water Emergencies
- Start/Stop/Transfer Service
- Assistance Programs/Rebates
- Billing Issues/Inquiries
- Fire Hydrant Applications
311 Call Center
Non-emergency (24/7)
311 (or 826-5311)
- Power Line Clearance
- Street Light Outage/Repair
- All Other City Services
Contact Us by E-mail
Send an e-mail to [email protected] and get a response within 2-5 days.
Visit Our Offices
You're welcome to visit our customer service centers for in-person assistance. We're happy to help with all your water & electric needs.
3901 Orange Street
Riverside, CA 92501
Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - 9am to 12:30pm
Sunday - CLOSED
3025 Madison Street
Riverside, CA 92504
Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - CLOSED
Sunday - CLOSED
Community Services
Riverside Public Utilities is committed to the community we serve. Whether we are providing funding that helps provide parks and recreation, library, and public safety service, or sponsoring community service groups and annual events, we are proud to give back to the community.