Start Service
If you are a new or returning customer and would like to start utility services, or if you are a current Riverside Public Utilities customer and would like to start service at an additional service location, please complete our Start Service form.
Stop Service
If you are a current Riverside Public Utilities customer and would like to discontinue your services, please complete our Stop Service form.
Transfer Service
If you are moving from one address to another address, and both are serviced by Riverside Public Utilities, please provide your information by completing our Transfer Service form.
Verify your Identity
RPU verifies customer identity in certain situations. When you request to Start Service. If your identity cannot be verified for any reason, you will be required to provide two separate pieces of valid identification (ID). One piece of valid ID must be a photo ID, and the second may either be:
• A second acceptable photo ID, or
• An acceptable alternate ID.
The respective acceptable forms of photo ID and alternate ID are listed in the following tables. Social Security cards and pre-paid debit/credit cards are not an acceptable form of ID.
- U.S Passport or U.S. Passport Card
- Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
- Foreign passport that contains a temporary I-551 stamp or temporary -551 printed notation on a machine-readable immigrant visa
- Employment Authorization Document that contains a photograph (form I -766)
- For an individual temporarily authorized to work for a specific employer because of his or her status or parole:
- Foreign passport; and
- Form I-94 or Form I-94A that has the following
- The same name as the passport; and
- An endorsement of the individual’s status or parole as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form.
- Passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I-94 or Form I-94A indicating nonimmigrant admission under the Compact Free Association Between the United States and the FSM or RMI
- Driver’s license or ID card issued by a State or outlying possession of the United States provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address
- ID card issued by federal, state or local government agencies or entities, provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address
- School ID card with a photograph
- Voter’s registration card
- U.S. Military card or draft record
- Military dependent’s ID card
- U.S. Coast Guard Merchant Mariner Card
- Native American tribal document
- Driver’s license issued by a Canadian government authority
- Form persons under age 18 who are unable to present a document listed above:
- School record or report card
- Clinic, doctor, or hospital record
- Day-care or nursery school record
Acceptable Receipts
May be presented in lieu of a document listed above for a temporary period.
- Receipt for a replacement of a lost, stolen, or damaged List A document.
- Form I-94 issued to a lawful permanent resident that contains an I-551 stamp and photograph of the individual.
- Form I-94 with “RE” notation or refugee stamp issued toa refugee
OR
- Receipt for a replacement of a lost, stolen, or damaged List B document.
- Form 1-797
How can I submit my ID?
Acceptable forms of your IDs may be provided in the following ways:
• Online
• In person at the following address: 3901 Orange Street or 3025 Madison.
What happens if I cannot provide ID?
Your Start Service request cannot be completed until the Customer Service Department reviews the documents provided.
Assistance Programs
Learn about our medical support and low-income assistance programs.
Contact Us
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