SB 998 is a bill that goes into effect February 1, 2020 that allows low-income water account customers to receive additional time to pay their utility bill and qualify for a reduced reconnection fee.
All residential water customers are granted a 60-day waiting period during delinquency before receiving a 48-hour disconnections notice. Amortized payment plans are available to those who qualify. Any residential water customer that has been identified and verified as low-income (200% below the Federal Poverty Level Guidelines) is eligible to a reduced same day reconnection fee of $50.
To qualify, please visit 3025 Madison St. Riverside, CA 92504 with the following documentation:
- Government Issued Identification (State Driver's License, State ID, Passport, Military ID)
- Social Security Card
- Income documentation for each person in the household (last 4 weeks)
- Award letter from: CalFresh/SNAP, CalWorks/TANF, LIHEAP, Medi- Cal/Medicaid, Healthy Families A&B, National School Lunch Program, SSI, WIC, Bureau of Indian Affairs General Assistance
For more information, please call Customer Service (951) 782-0330.