Human Resources

Employee Assistance Program (EAP)

The Standard Logo

Benefitted employees can confidentially access the City provided Employee Assistance Program (EAP) by contacting The Counseling Team International (TCTI). Each medical provider also provides a variety of support services to members enrolled. The Standard offers EAP services to members enrolled in Long Term Disability (LTD). Additional information about the programs and services offered, including contact information, can be found below:

The Counseling Team International (TCTI) employee assistance program is available to City of Riverside employees and their immediate family members

TCTI provides employee support services to general and Law Enforcement personnel in a variety of emotional, personal, financial, family and work related issues - please refer to their website for more details

To use this service, the employee and/or dependent should contact or Counseling Team International at (800) 222-9691.

TCTI Brochure

Kaiser Permanente offers its members assessment, treatment, and support for a variety of mental, emotional, and substance use conditions. Kaiser Permanente provides support for a range of issues including:

  • Anxiety and stress
  • Attention deficit hyperactivity disorder
  • Autism spectrum disorders
  • Bipolar disorder
  • Depression
  • Eating disorders
  • Obsessive-compulsive disorders
  • Sleep problems
  • Treatment for substance use disorders

Kaiser Permanente offers the following clinical and support services to its members:

  • Adult mental health
  • Autism assessment centers
  • Child and adolescent mental health
  • Clinical evaluation
  • Condition-specific online courses
  • Counseling and therapy
  • Crisis intervention
  • Depression and anxiety resources
  • Medication management
  • Online self-assessment tools
  • Personalized mental health and wellness plans
  • Podcasts and other resources to help with emotional well-being, resilience, or stress management
  • Suicide prevention
  • Support groups
  • Trusted online communities
  • Wellness coaching for reducing stress

To access these mental health services, email or call your doctor’s office. For counseling services, no referral necessary to make an appointment, and access to care advice 24/7. Please call 1-800-900-3277 or visit for additional information.

Look through the brochures below for more information:

Kaiser Member Brochure - Mental Health Services

Kaiser Mental Health & Wellness

Kaiser Mental and Wellness Map

Blue Shield of California offers a variety of mental health services including:

LifeReferrals 24/7 provides confidential support to its members, including counseling sessions, identity theft, financial, legal, and mediation questions. For assistance accessing the LifeReferrals service, please call 800-985-2405.

Telebehavioral Health is a convenient and secure alternative for members to access mental health or substance use services in the privacy of their own home. Telebehavioral Health provides support for stress, anxiety, depression, grief, panic attacks, and stress from coping with an illness.

The Behavioral Health Condition Management program is designed to help members who are enrolled in the Chronic Condition Management programs who also are determined to be depressed. This depression-centered behavioral health program is intended to help members overcome their depression so they can effectively focus on following their treatment plan for their chronic condition.

Blue shield covers behavioral health treatment, including medically necessary professional services and treatments, such as applied behavior analysis (ABA) and evidence-based intervention programs, for covered individuals with pervasive development disorder or autism. All behavioral health treatment must get prior authorization from Blue Shield’s mental health service administrator (MHSA), which can be reached at 800-378-1109.

Look through the brochures below for more information:

Blue Shield - Behavior Health

Blue Shield - Life Referrals

Blue Shield - Telebehavioral Health

The Standard offers EAP services to members enrolled in long-term disability (LTD). This program includes up to thee face-to-face assessment and counseling sessions per issue. The program includes coverage for members and dependents (including children to age 26) and all household members.

EAP services can help with:

  • Grief, loss and emotional well-being
  • Family, marital and other relationship issues
  • Life improvement and goal setting
  • Addictions such as alcohol and drug abuse
  • Stress or anxiety with work or family
  • Financial and legal concerns
  • Identity theft and fraud resolution
  • Online will preparation

EAP services under the Standard LTD plan are provided through Morenau Shepell. For more information or to request services contact 888-293-6948 TDD 800-327-1833, 24 hours a day, seven days a week or visit Services are confidential.